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A
ATonyT
Participating Frequently
March 12, 2023
Question

Cannot download Adobe Reader

  • March 12, 2023
  • 4 replies
  • 8033 views

I have tried many times, on the official download page, after selecting Windows 11 as the OS, English as the language, the Select Version was greyed out. There is no way I can go past this step to download the free reader. 
Help would be greatly appreciated.

Thanks

4 replies

klaass7010641
klaass7010641
Participant
July 6, 2023

I have exact the same issue as you. As far as I can see there no solution. I friend send me  the "readerdc64_en_a_mdr_install" and I tried to install, message "connection error". The friend also lives in the Netherlands and also uses firefox, for him it just worked. I also deleted all adobe cookies and used MS Edge browser. Helpdesk Adobe "help for free products discontinued".  I hope Adobe comes up with a solution soon.

    J
    J3328050447ps
    Participant
    October 31, 2023

    Just download the app from the Microsoft Store if you're on Windows 10 and above. That website is either buggy or badly designed.

      christyparks420
      christyparks420
      Participant
      October 22, 2025

      I know this is late, but I have a neighhbour without a computer, only a phone, who is being helped by a friend who does, and that way won't allow the document saved to the computer, and needs to be PRINTED out. 

      This neighbour is not that computer savvy, hence asking for my friends help, and he downloaded the app from the Microsoft Store, clicked on a part of the form to be filled out, and a pop-up message along the lines of "This document will not be able to be saved to your computer. You must print out the document after filling it out". 

      Even the app for Android (his phone OS) won't open the file or allow him to do anything without having to sign up for the free 7 day trial. Skipping does nothing. 

      T
      Test Screen Name
      Legend
      March 16, 2023

      I'm not sure why you're on the enterprise download page (nor why it doesn't work).

      Please try the regular download page https://get.adobe.com/reader/ 

      A
      ATonyTAuthor
      Participating Frequently
      March 20, 2023

      Hi Test Screen Name
      Thanks for the link, it leads me to the same page I was trying to download the reader. You are not the only one who are not sure why it doesn't work.
      I googled "How to install Adobe reader" and landed on an official page, but when I clicked on a link to download the reader, I was confronted with Error 404, Page does not exist.
      Looks like I'll have to content with some free 3rd party reader.

      L
      Les30349162vttq
      Participant
      June 7, 2023

      Well, it's not what I see. (There are pictures in this reply. Please do not read it in email. Return to the forum to read it https://community.adobe.com/t5/acrobat-reader-discussions/cannot-download-adobe-reader/td-p/13644579

       

      When I go to https://get.adobe.com/reader/

      I see this:

      If I click on the blue button Download Acrobat Reader I see this

      If I click on More download options I see this:

      and still it works fine. Clearly you don't see all this. What do you see?


      When I click blue button - download - I get a blank black screen

       

      A
      ATonyTAuthor
      Participating Frequently
      March 13, 2023

      Cleared the cookies and cache, the "Select a version" box is still greyed out.

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      March 13, 2023

      Hi ATonyT,

       

      Thank you for reaching out.

       

      Try clearing the cache and cookies for the browser.

      Open the following link on the new incognito window: https://get.adobe.com/reader/enterprise/.

      Select the required Operating System and the Language. Check if the Select a version is still greyed out.

      Let us know how it goes.

       

      Thanks,

      Meenakshi

      A
      ATonyTAuthor
      Participating Frequently
      March 13, 2023

      Thanks for the link. However, the "Select a version" box is still greyed out after I chose Windows 11 as OS and English as the preferred Language. Please help!
      Anthony

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      March 13, 2023

      Open this URL using a different web browser https://get.adobe.com/reader/enterprise/ 

      Or try with this https://helpx.adobe.com/reader/get-started.html 

      It could be page is not loading correctly. Or, please disable internet security software (If there's any) for a while and check back.

      Also, if you are working on an office machine that is managed by the IT team, then there might be permission issues. 

       

      ~Akanchha 

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