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Cannot download Adobe Reader

New Here ,
Mar 12, 2023 Mar 12, 2023

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I have tried many times, on the official download page, after selecting Windows 11 as the OS, English as the language, the Select Version was greyed out. There is no way I can go past this step to download the free reader. 
Help would be greatly appreciated.

Thanks

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Adobe Employee ,
Mar 13, 2023 Mar 13, 2023

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Hi ATonyT,

 

Thank you for reaching out.

 

Try clearing the cache and cookies for the browser.

Open the following link on the new incognito window: https://get.adobe.com/reader/enterprise/.

Select the required Operating System and the Language. Check if the Select a version is still greyed out.

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Mar 13, 2023 Mar 13, 2023

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Thanks for the link. However, the "Select a version" box is still greyed out after I chose Windows 11 as OS and English as the preferred Language. Please help!
Anthony

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Adobe Employee ,
Mar 13, 2023 Mar 13, 2023

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Open this URL using a different web browser https://get.adobe.com/reader/enterprise/ 

Or try with this https://helpx.adobe.com/reader/get-started.html 

It could be page is not loading correctly. Or, please disable internet security software (If there's any) for a while and check back.

Also, if you are working on an office machine that is managed by the IT team, then there might be permission issues. 

 

~Akanchha 

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New Here ,
Mar 14, 2023 Mar 14, 2023

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The Select Version box is still greyed out, even when I risked being hacked by turning off the virus protections and fire wall. I tried another (older) machine that runs Windows 10, that box was also greyed out as well.
Any suggestion, please?

 

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New Here ,
Mar 16, 2023 Mar 16, 2023

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Thanks for the link Meenakshi. I'd cleared the cache of Microsoft Edge, tried Chrome, but the Select a version is still greyed out. I tried it on an older machine running Windows 10, it was also greyed out as well. 
Any suggestion?
Anthony

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New Here ,
Mar 13, 2023 Mar 13, 2023

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Cleared the cookies and cache, the "Select a version" box is still greyed out.

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LEGEND ,
Mar 16, 2023 Mar 16, 2023

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I'm not sure why you're on the enterprise download page (nor why it doesn't work).

Please try the regular download page https://get.adobe.com/reader/ 

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New Here ,
Mar 20, 2023 Mar 20, 2023

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Hi Test Screen Name
Thanks for the link, it leads me to the same page I was trying to download the reader. You are not the only one who are not sure why it doesn't work.
I googled "How to install Adobe reader" and landed on an official page, but when I clicked on a link to download the reader, I was confronted with Error 404, Page does not exist.
Looks like I'll have to content with some free 3rd party reader.

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LEGEND ,
Mar 20, 2023 Mar 20, 2023

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Well, it's not what I see. (There are pictures in this reply. Please do not read it in email. Return to the forum to read it https://community.adobe.com/t5/acrobat-reader-discussions/cannot-download-adobe-reader/td-p/13644579

 

When I go to https://get.adobe.com/reader/

I see this:

TestScreenName_0-1679340745589.png

If I click on the blue button Download Acrobat Reader I see this

TestScreenName_1-1679340816066.png

If I click on More download options I see this:

TestScreenName_2-1679340855988.png

and still it works fine. Clearly you don't see all this. What do you see?

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