Cannot download Adobe Reader

[ATonyT]

I have tried many times, on the official download page, after selecting Windows 11 as the OS, English as the language, the Select Version was greyed out. There is no way I can go past this step to download the free reader. 
Help would be greatly appreciated.

Thanks

[MeenakshiNegi]

Hi ATonyT,

Thank you for reaching out.

Try clearing the cache and cookies for the browser.

Open the following link on the new incognito window: https://get.adobe.com/reader/enterprise/.

Select the required Operating System and the Language. Check if the Select a version is still greyed out.

Let us know how it goes.

Thanks,

Meenakshi

[ATonyT]

Thanks for the link. However, the "Select a version" box is still greyed out after I chose Windows 11 as OS and English as the preferred Language. Please help!
Anthony

[AkanchhaS]

Open this URL using a different web browser https://get.adobe.com/reader/enterprise/ 

Or try with this https://helpx.adobe.com/reader/get-started.html 

It could be page is not loading correctly. Or, please disable internet security software (If there's any) for a while and check back.

Also, if you are working on an office machine that is managed by the IT team, then there might be permission issues. 

~Akanchha 

[ATonyT]

The Select Version box is still greyed out, even when I risked being hacked by turning off the virus protections and fire wall. I tried another (older) machine that runs Windows 10, that box was also greyed out as well.
Any suggestion, please?

[ATonyT]

Thanks for the link Meenakshi. I'd cleared the cache of Microsoft Edge, tried Chrome, but the Select a version is still greyed out. I tried it on an older machine running Windows 10, it was also greyed out as well. 
Any suggestion?
Anthony

[ATonyT]

Cleared the cookies and cache, the "Select a version" box is still greyed out.

[Test Screen Name]

I'm not sure why you're on the enterprise download page (nor why it doesn't work).

Please try the regular download page https://get.adobe.com/reader/ 

[ATonyT]

Hi Test Screen Name
Thanks for the link, it leads me to the same page I was trying to download the reader. You are not the only one who are not sure why it doesn't work.
I googled "How to install Adobe reader" and landed on an official page, but when I clicked on a link to download the reader, I was confronted with Error 404, Page does not exist.
Looks like I'll have to content with some free 3rd party reader.

[Test Screen Name]

Well, it's not what I see. (There are pictures in this reply. Please do not read it in email. Return to the forum to read it https://community.adobe.com/t5/acrobat-reader-discussions/cannot-download-adobe-reader/td-p/13644579

When I go to https://get.adobe.com/reader/

I see this:

If I click on the blue button Download Acrobat Reader I see this

If I click on More download options I see this:

and still it works fine. Clearly you don't see all this. What do you see?

[Les30349162vttq]

When I click blue button - download - I get a blank black screen

[MeenakshiNegi]

Hi Les30349162vttq,

Thank you for reaching out.

Could you please share the screen recording from which page you tried downloading the application and what happened?

Please confirm if it happens on your personal machine. Did you try clearing the cache and cookies for the browser?

Try any alternate or new incognito window on Chrome, and let us know if the same happens.

More information would help investigate this behavior.

Thanks,

Meenakshi

[klaass7010641]

I have exact the same issue as you. As far as I can see there no solution. I friend send me  the "readerdc64_en_a_mdr_install" and I tried to install, message "connection error". The friend also lives in the Netherlands and also uses firefox, for him it just worked. I also deleted all adobe cookies and used MS Edge browser. Helpdesk Adobe "help for free products discontinued".  I hope Adobe comes up with a solution soon.

[J3328050447ps]

Just download the app from the Microsoft Store if you're on Windows 10 and above. That website is either buggy or badly designed.