cannot open file: requires "Adobe Reader 8 or Higher"

[Penne Atelier]

trying to open a pdf from the govt with reader touch but it gave out the " the document you're trying to load requires Adobe Reader 8 or Higher" message. when i try to open it with the acrobat pro DC it says i need to use the "Adobe Acrobat Reader DC" to open it. i installed that from the windows store but it didn't appear on my PC once installed, so now i'm stuck.

what the hell.

[Lauriemifsud31]

Open

[Personal info removed by Adobe Moderator/Employee: email]

[AnandSri · Accepted solution]

Hello Penne!

I hope you are doing well.

If you encounter the error message "The document you are trying to load requires Adobe Reader 8 or higher," it typically indicates that the PDF contains advanced features, such as XFA forms, which are not supported by all PDF viewers or browser-based PDF plugins. Are you on a Windows computer or a Mac, and what is the version? Try these steps, and let us know how it goes: 

Download the PDF to Your Computer:

• Instead of opening the PDF directly in your web browser, download it to your local storage.​

• Right-click on the PDF link and select "Save link as..." to save the file to your desired location.

Open with Adobe Acrobat Reader DC:

• Ensure you have the latest version of Adobe Acrobat Reader DC installed on your system.​

• Navigate to the downloaded PDF file, right-click, and choose "Open with" > "Adobe Acrobat Reader DC.

Set Adobe Acrobat Reader DC as the Default PDF Viewer:

• To prevent similar issues in the future, set Adobe Acrobat Reader DC as your default PDF viewer:​ https://adobe.ly/42rj808

  • Right-click on any PDF file.

  • Select "Properties."

  • Under the "General" tab, click on "Change..." next to "Opens with."

  • Choose "Adobe Acrobat Reader DC" and click "OK."

For testing purposes, Disable Protected Mode in Adobe Reader: Menu→ Preferences → Security (Enhanced) → Uncheck "Enable Protected Mode at startup." → Restart Reader. Please enable the security settings after the testing.

Thanks,

Anand Sri.