Cannot send email through outlook version 2019.012.20034

Report · May 22, 2019

My users are not able to send email as an attachment through adobe. It goes through the process and even opens an email and you can select a sender but it does not go any further. Before the latest update this was not an issue. Outlook varies form 2010 to the latest version of outlook 365.Have tried checking for updates, repairing software and fully uninstalling/instaling. version 2019.012.20034 Please advise.

Report · Aug 09, 2019

Hi Caseyw,

Apologies for the delay in response, I hope you would be able to fix it by now.

If the problem still persists, as stated above, you are not able to send email through outlook v.2019.12.20034, correct?

What is the operating system you are using and the version?

If you are using Windows operating system, we have a new update available v2019.12.20035 (For Windows only). Go to Help > Check for Updates. To know more about the latest version available please refer to the link - DC Release Notes — Release Notes for Acrobat DC Products

You may also try the following steps:

Go to Edit (Windows), Adobe Reader / Adobe Acrobat DC (Mac) > Preferences > Email Accounts > Click on default email application (Microsoft Outlook) > Click, Make Default.
Restart the application and check.

Also, please refer to the help article in the links
- How to use the email icon to directly send file as attachment

- Attach to email option is not working | Acrobat DC, Acrobat Reader DC

You may also refer to a similar discussion - Adobe Reader sending to email not working

Let us know if that works for you

Regards,

Amal

Report · Oct 14, 2019

Hi caseyw35937763,

Could you please let us know if you still encounter the issue?

Regards,

Arvind