Cannot uninstall Adobe Reader DC

New Here ,
Mar 31, 2021 Mar 31, 2021

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I am running windows 10.  I want to uninstall Adobe Acrobat Read DC.

I went into control panel and clicked "uninstall" and received the following message: "Error 2753 the file trust notifier.exe is not marked for installation" message. 

I have read through everyone's fixes but none of them help me because I don't have the files  or they are not where they should be. 

The filetrustnotifier.exe file is NOT in the windowsapps folder. 

"Filetrustnotifier.exe" is in "ProgramFiles(x86)\Adobe\Acrobat Reader D\Reader". 

Moving it to windowsapp folder obviously doesn't help. 

I don't have "Notification Manager for Adobe Acrobat" that one sight said to use to stop the error.   

I used my "ccleaner pro" program that I have but that didn't help. 

I can't reinstall Acrobat Reader DC (in hopes of fixing the problem) because it detects that I already have it installed. 

I research if I could just install fulltrustnotifier.exe but I get nothing. 

When I click on "fulltrustnotifier.exe" I get nothing. 

I went into c:\ Program Files\Windows Apps  and I do not have "Acrobat Notification Client." 

I went into Reader DC and tried updating but it said it was already up-to-date.  

I ran acrocleaner and that didn't help. It removed it from the start menu but that's it.  It's still in ProgramFiles. 

I went into control panel, clicked on Adobe Acrobat Reader DC and clicked on "change". 

Then I clicked on "repair" but that didn't help. 

Even though clicking on the program in control panel and clicking on "uninstall" gave me the error, I thought I try uninstalling by clicking on "change" and then "Remove Adobe Acrobat Reader DC from your computer" and received the following message "fatal error during installation".  

I found a website that lets you download fulltrustnotifier.exe but I can't figure out which file to download.  Not only that but they say to put it in the folder where I already have it and that isn't doing any good.

Does anyone have any ideas of what I can do?

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Adobe Employee ,
Apr 01, 2021 Apr 01, 2021

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Hi Sputterbug

 

Hope you are doing well and sorry for the trouble. As described, you are unable to uninstall the application and getting the "Error 2753 the file trust notifier.exe is not marked for installation" message.

 

Please try to remove the Acrobat Reader windows installer registry keys as described  in the help page https://helpx.adobe.com/acrobat/kb/error-internal-error-2753-install.html and see if that works for you.

 

Regards

Amal

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