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Stefano22495503qgfu
Participating Frequently
January 4, 2022
Question

Cannot use Attach to email on Adobe Acrobat Reader DC

  • January 4, 2022
  • 3 replies
  • 1813 views

Good morning.

I am writing this post because on Acrobat Reader DC version 2021.007.20099 the function "Send file via email" does not work properly: the email client Outlook 2016 is not detected as default email application (tagged as "unknown" in the send file via email box).

I have tried  to uninstall and reinstall Acrobat Reader DC, to temporarily turn off antivirus program and check for updates, to no avail.

For further information, here are the technical details of my computer:

HP 250 G3

CPU Intel Core i3

RAM 8 GB

OS Windows 10 x64

Thanks in advance for your help

 

This topic has been closed for replies.

3 replies

S
Stefano22495503qgfuAuthor
Participating Frequently
January 17, 2022

Ok. Quick recap: Icon "Attach to Email" active, but Adobe Acrobat Reader DC does not recognize Microsoft Outlook 2016, update did not solve the problem, the antivirus (Avast) is not to blame, no Acrobat ribbon in Outlook, Repair installation does not work at all.

I will attach the PDFs the old fashioned way, with Outlook internal commands. The pieces of advice I have received so far did not work at all.

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
January 4, 2022

Did you check the preferences?

David Creamer: Community Expert (ACI and ACE 1995-2023)
S
Stefano22495503qgfuAuthor
Participating Frequently
January 4, 2022

Dear Creamer Training,

I have already checked the preferences - sector "Email account" - but no Email client appears next to "default email application". There should be "Microsoft Outlook", but nothing appears instead.  

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
January 4, 2022

Did you try the Add Account menu on the same dialog box?

David Creamer: Community Expert (ACI and ACE 1995-2023)
JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
January 4, 2022

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe
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