Cannot use Attach to email on Adobe Acrobat Reader DC

New Here ,
Jan 04, 2022 Jan 04, 2022

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Good morning.

I am writing this post because on Acrobat Reader DC version 2021.007.20099 the function "Send file via email" does not work properly: the email client Outlook 2016 is not detected as default email application (tagged as "unknown" in the send file via email box).

I have tried  to uninstall and reinstall Acrobat Reader DC, to temporarily turn off antivirus program and check for updates, to no avail.

For further information, here are the technical details of my computer:

HP 250 G3

CPU Intel Core i3

RAM 8 GB

OS Windows 10 x64

Thanks in advance for your help

 

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General troubleshooting

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Adobe Community Professional ,
Jan 04, 2022 Jan 04, 2022

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MOVED TO THE ACROBAT READER FORUM

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Adobe Community Professional ,
Jan 04, 2022 Jan 04, 2022

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Did you check the preferences?

image.png

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert

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New Here ,
Jan 04, 2022 Jan 04, 2022

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Dear Creamer Training,

I have already checked the preferences - sector "Email account" - but no Email client appears next to "default email application". There should be "Microsoft Outlook", but nothing appears instead.  

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Adobe Community Professional ,
Jan 04, 2022 Jan 04, 2022

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Did you try the Add Account menu on the same dialog box?

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert

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New Here ,
Jan 04, 2022 Jan 04, 2022

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I have added two webmail accounts, but I'd like to operate with Microsoft Outlook to send PDF attachments (it's quicker). The question is: how can I operate to make Adobe Acrobat Reader DC recognize Microsoft Outlook 2016 as default email client?

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Adobe Community Professional ,
Jan 04, 2022 Jan 04, 2022

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Try running Repair Installation from the Acrobat Help menu. 

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert

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New Here ,
Jan 05, 2022 Jan 05, 2022

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I have tried to use "Repair Installation". The situation is the same. Nothing has changed.

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Adobe Community Professional ,
Jan 05, 2022 Jan 05, 2022

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Is the Acrobat ribbon working in Outlook?

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert

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New Here ,
Jan 05, 2022 Jan 05, 2022

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Sorry, I see no Acrobat ribbon in Outlook 2016.

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Adobe Community Professional ,
Jan 05, 2022 Jan 05, 2022

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Check your Outlook options (preferences) to see if the PDFMaker is activated. If not, you need to click on the bottom Go... button and activate it. 

image.png

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert

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New Here ,
Jan 05, 2022 Jan 05, 2022

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Oh, great Scott... I do not see any Add-in "Acrobat PDFMaker Office COM Add-in"... 

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Adobe Community Professional ,
Jan 05, 2022 Jan 05, 2022

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OK. 

First make sure Outlook is set up as your default email app under Settings.

image.png

 

Click on the Go button in Outlook and see if PDFMaker even shows up.

image.png

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert

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New Here ,
Jan 05, 2022 Jan 05, 2022

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Componente PDFMaker Adobe non presente in Outlook.png

 

Aw, snap! This is the situation... No PDFMaker.

If the problem cannot be solved... I think I'll switch to Foxit Reader. 

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New Here ,
Jan 17, 2022 Jan 17, 2022

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Ok. Quick recap: Icon "Attach to Email" active, but Adobe Acrobat Reader DC does not recognize Microsoft Outlook 2016, update did not solve the problem, the antivirus (Avast) is not to blame, no Acrobat ribbon in Outlook, Repair installation does not work at all.

I will attach the PDFs the old fashioned way, with Outlook internal commands. The pieces of advice I have received so far did not work at all.

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