Cannot use Attach to email on Adobe Acrobat Reader DC

[Stefano22495503qgfu]

Good morning.

I am writing this post because on Acrobat Reader DC version 2021.007.20099 the function "Send file via email" does not work properly: the email client Outlook 2016 is not detected as default email application (tagged as "unknown" in the send file via email box).

I have tried  to uninstall and reinstall Acrobat Reader DC, to temporarily turn off antivirus program and check for updates, to no avail.

For further information, here are the technical details of my computer:

HP 250 G3

CPU Intel Core i3

RAM 8 GB

OS Windows 10 x64

Thanks in advance for your help

[JR Boulay]

MOVED TO THE ACROBAT READER FORUM

[Dave Creamer of IDEAS]

Did you check the preferences?

[Stefano22495503qgfu]

Dear Creamer Training,

I have already checked the preferences - sector "Email account" - but no Email client appears next to "default email application". There should be "Microsoft Outlook", but nothing appears instead.  

[Dave Creamer of IDEAS]

Did you try the Add Account menu on the same dialog box?

[Stefano22495503qgfu]

I have added two webmail accounts, but I'd like to operate with Microsoft Outlook to send PDF attachments (it's quicker). The question is: how can I operate to make Adobe Acrobat Reader DC recognize Microsoft Outlook 2016 as default email client?

[Dave Creamer of IDEAS]

Try running Repair Installation from the Acrobat Help menu. 

[Stefano22495503qgfu]

I have tried to use "Repair Installation". The situation is the same. Nothing has changed.

[Dave Creamer of IDEAS]

Is the Acrobat ribbon working in Outlook?

[Stefano22495503qgfu]

Sorry, I see no Acrobat ribbon in Outlook 2016.

[Dave Creamer of IDEAS]

Check your Outlook options (preferences) to see if the PDFMaker is activated. If not, you need to click on the bottom Go... button and activate it. 

[Stefano22495503qgfu]

Oh, great Scott... I do not see any Add-in "Acrobat PDFMaker Office COM Add-in"... 

[Dave Creamer of IDEAS]

OK. 

First make sure Outlook is set up as your default email app under Settings.

Click on the Go button in Outlook and see if PDFMaker even shows up.

[Stefano22495503qgfu]

Aw, snap! This is the situation... No PDFMaker.

If the problem cannot be solved... I think I'll switch to Foxit Reader. 

[Stefano22495503qgfu]

Ok. Quick recap: Icon "Attach to Email" active, but Adobe Acrobat Reader DC does not recognize Microsoft Outlook 2016, update did not solve the problem, the antivirus (Avast) is not to blame, no Acrobat ribbon in Outlook, Repair installation does not work at all.

I will attach the PDFs the old fashioned way, with Outlook internal commands. The pieces of advice I have received so far did not work at all.