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could not open 'xxx.pdf' because it is either no a supported...

Community Beginner ,
Oct 26, 2017 Oct 26, 2017

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Hi,

we got a .pdf from a partner via attachement in mail, but when we try to open it our acrobat reader DC says

i have added the regkey, i found in some atricles being this one

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AVGeneral]

"bValidateBytesBeforeHeader"=dword:00000000

but still the same error.

I found some conversation about uuendoded pdf but i don't know if this is uuencode or not

in other call i've seen people put the file but opened in notepad.

and people could see what the issue was, so i paste the notepad output here

                                                   

                                                                                                  

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               '!  %   "."%()+,+  /3/*2'*+*ÿÛ C  

    *   **************************************************ÿÀ         "       ÿÄ                           

ÿÄ µ                }        !1A  Qa "q 2‘¡ #B±Á RÑð$3br‚

     %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyzƒ„…†‡ˆ‰Š’“”•–—˜™š¢£¤¥¦§¨©ª²³´µ¶·¸¹ºÂÃÄÅÆÇÈÉÊÒÓÔÕÖ×ØÙÚáâãäåæçèéêñòóôõö÷øùúÿÄ                           

ÿÄ µ                w       !1  AQ aq "2  B‘¡±Á #3Rð brÑ

$4á%ñ    &'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz‚ƒ„…†‡ˆ‰Š’“”•–—˜™š¢£¤¥¦§¨©ª²³´µ¶·¸¹ºÂÃÄÅÆÇÈÉÊÒÓÔÕÖ×ØÙÚâãäåæçèéêòóôõö÷øùúÿÚ          ? úFŠ£s¦ý¢á¥óvîÇ sýj/ìoúoÿ ŽõéÙw Ù§EEm ÙíÖ-Û±žqŠ) –Š(  Š(  ÿÙ

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Could someone help or explain what to do please?

grtz

alex

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correct answers 1 Correct answer

Community Expert , Oct 26, 2017 Oct 26, 2017

That is not a valid PDF file. The first line of a PDF must be:

%PDF-X.X

(X.X being the version number)

It seems like someone/something put the PDF in some kind of envelope, but didn't remove it before sending it to you or change the file-extension to make sure it is identified correctly.

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Community Expert ,
Oct 26, 2017 Oct 26, 2017

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That is not a valid PDF file. The first line of a PDF must be:

%PDF-X.X

(X.X being the version number)

It seems like someone/something put the PDF in some kind of envelope, but didn't remove it before sending it to you or change the file-extension to make sure it is identified correctly.

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Community Beginner ,
Oct 26, 2017 Oct 26, 2017

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Thanks already for quick update. If i try to open this file with a other pdf reader (just as test sumatra pdf reader) the file opens.

but our user only have the real acrobat pdf reader dc, so i should find sollution for them.

is there anyway to open it anyway?

It's a file that has been sent automaticaly from a local financial institute so i guess it is mass sent.

so this would mean that no one could open this file?

so just trying to understand it all

Tx in advance

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LEGEND ,
Oct 26, 2017 Oct 26, 2017

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boutsen9620  wrote

If i try to open this file with a other pdf reader (just as test sumatra pdf reader) the file opens.

Depending on what you used, it could be an app that opens files other than pdf files as well. Take Mac Preview for instance. It doesn't just open pdf's. But as mentioned, this is not a pdf file (at least not anymore) so Reader will not open it.

If you got it from the institution via email, it may be a corrupt pdf file...

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Community Expert ,
Oct 26, 2017 Oct 26, 2017

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Maybe the other apps simply ignore everything before the %PDF-X.X line. Who knows...

You should report this issue to the institution that provided you that file and ask for a fixed version.

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