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Hi,
we got a .pdf from a partner via attachement in mail, but when we try to open it our acrobat reader DC says
i have added the regkey, i found in some atricles being this one
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AVGeneral]
"bValidateBytesBeforeHeader"=dword:00000000
but still the same error.
I found some conversation about uuendoded pdf but i don't know if this is uuencode or not
in other call i've seen people put the file but opened in notepad.
and people could see what the issue was, so i paste the notepad output here
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ÿÄ µ w !1 AQ aq "2 B‘¡±Á #3Rð brÑ
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Could someone help or explain what to do please?
grtz
alex
That is not a valid PDF file. The first line of a PDF must be:
%PDF-X.X
(X.X being the version number)
It seems like someone/something put the PDF in some kind of envelope, but didn't remove it before sending it to you or change the file-extension to make sure it is identified correctly.
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That is not a valid PDF file. The first line of a PDF must be:
%PDF-X.X
(X.X being the version number)
It seems like someone/something put the PDF in some kind of envelope, but didn't remove it before sending it to you or change the file-extension to make sure it is identified correctly.
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Thanks already for quick update. If i try to open this file with a other pdf reader (just as test sumatra pdf reader) the file opens.
but our user only have the real acrobat pdf reader dc, so i should find sollution for them.
is there anyway to open it anyway?
It's a file that has been sent automaticaly from a local financial institute so i guess it is mass sent.
so this would mean that no one could open this file?
so just trying to understand it all
Tx in advance
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boutsen9620 wrote
If i try to open this file with a other pdf reader (just as test sumatra pdf reader) the file opens.
Depending on what you used, it could be an app that opens files other than pdf files as well. Take Mac Preview for instance. It doesn't just open pdf's. But as mentioned, this is not a pdf file (at least not anymore) so Reader will not open it.
If you got it from the institution via email, it may be a corrupt pdf file...
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Maybe the other apps simply ignore everything before the %PDF-X.X line. Who knows...
You should report this issue to the institution that provided you that file and ask for a fixed version.