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darepah
Participating Frequently
October 18, 2019
Question

Create "Sign In" Account for Reader

  • October 18, 2019
  • 1 reply
  • 695 views

I just moved from an older version of Reader to Reader DC.  In the upper right corner of the home screen there's a place to "Sign In" to use new features.  I have an "adobe.com" account but that apparently doesn't qualify me to sign in for Reader because the Reader Sign In doesn't recognize my email address used for adobe.com.  Now, this wouldn't be a problem if there were some place to create an account for Reader Sign In, but if there is I sure haven't found it.  HELP

 

Dave Phelps

    This topic has been closed for replies.

    1 reply

    Amal.
    Amal.
    Legend
    October 21, 2019

    Hi Darepah,

     

    Thanks for reaching out. As described above, You are not able to sign in to the Adobe Acrobat Reader DC, correct?

     

    We need some more information for a better understanding :

     

    • What is the version of the Adobe Acrobat Reader DC you are using? To check the version of the application please use the help article - https://helpx.adobe.com/acrobat/kb/identify-product-version.html
    • What is the version of the OS?
    • Please reboot the computer and try again to sign in and check.
    • Are you getting any error message/code when you try to sign in to the application? 
    • Could you please share the screenshot of the issue you are facing while signing in?
    • Also, We have a new update released on 17th oct 2019, for Adobe Acrobat/Reader version 19.21.20048. Please update the application to the new version go to Help > Check for updates and see if that helps. for more information please use the help article https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    Let us know how it goes.

     

    Regards,

    Amal

     

    D
    darepahAuthor
    Participating Frequently
    October 21, 2019

    Amal:

     

    • What is the version of the Adobe Acrobat Reader DC you are using? To check the version of the application please use the help article- https://helpx.adobe.com/acrobat/kb/identify-product-version.html  
      Adobe Acrobat Reader DC Continuous Release Version 2019.021.20048
    • What is the version of the OS? Windows 10 Home 64 bit; Version 1809; OS Build 17763.805
    • Please reboot the computer and try again to sign in and check. Makes no difference.  The issue is with the Reader DC page layout and contents, as explained in my original question.
    • Are you getting any error message/code when you try to sign in to the application? If you mean start and open the application, No.  If you mean Sign In from within the application, see screen shots.
    • Could you please share the screenshot of the issue you are facing while signing in? Enclosed.
    • Also, We have a new update released on 17th oct 2019, for Adobe Acrobat/Reader version 19.21.20048. Please update the application to the new version go to Help > Check for updates and see if that helps. for more information please use the help article https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.htmlAs you can see above, that update was downloaded.

     

     

    D
    darepahAuthor
    Participating Frequently
    October 25, 2019

    Your most recent update does not address this issue.  I consider it an open question. For  your convenience I will repeat it.  1) How do I create a New Account in Reader, or 2) Is it possible to link my existing Adobe.com account to my Reader?, or 3) Your suggestions appreciated.

     

    Dave Phelps

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