Deactivate the attachment that sends a link

[Amber30079514tnch]

Hello,

I have a customer they have query "It was possible to add PDF files directly as attachments to a Microsoft Outlook mail up until last week."

A new button has been introduced where a link and a file can now be shared via Adobe's cloud service.

Can the option to send the file as a link (and subsequently upload it to the cloud) be disabled by default? so that once more, all files are automatically sent to Outlook as attachments?

Best regard,
Amber30079514tnch

[Hidden spam links removed. Do it again and you'll be banned!]

[Meenakshi Negi · Accepted solution]

Hi Amber30079514tnch,

Thank you for reaching out, and sorry about the delay in response.

To send the PDF as an email attachment by default, disable the "Send link in attach to email (Sign-in required)" option in Acrobat Preferences.

Go to Edit > Preferences >  Email accounts in Acrobat or Acrobat Reader on a Windows machine. For Mac, Application Preferences > Email accounts.

Refer to the screenshot attached below:

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[carle358413596jft]

In Microsoft Outlook, the default behavior for attaching files can sometimes be altered by updates or changes in settings. If your customer is experiencing a change where PDF files are now being shared via a cloud service link by default, they might be referring to the integration of Adobe Document Cloud or OneDrive with Outlook.

To revert to the previous behavior and attach PDF files directly, your customer can try the following steps:

1. Attach File Using the "Attach File" Option:

   • Compose a new email in Outlook.
   • Click on the "Attach File" button on the ribbon.
   • Choose "Browse This PC" to select a file from the computer.
   • Select the PDF file they want to attach and click "Insert."

   This method should attach the file directly to the email without using a cloud service link.

2. Check for Add-ins:

   • If there is an Adobe or other cloud service add-in enabled, it might be changing the default attachment behavior.
   • Go to File > Options > Add-ins.
   • At the bottom of the window, make sure "COM Add-ins" is selected in the Manage box and click "Go."
   • Uncheck any add-ins that are not needed, especially those related to Adobe or cloud services, and click "OK."

3. Disable Cloud Service Integration:

   • If the customer's Outlook is integrated with OneDrive or Adobe Document Cloud, look for settings within Outlook that control the default behavior for attachments.
   • This might be in the account settings or options/preferences menu.

4. Update Outlook Settings:

   • Sometimes, updates or certain settings might change the default attachment method.
   • Check for any new settings introduced in Outlook that might control whether attachments are uploaded to the cloud by default.

5. Consult Outlook Help or Support:

   • If the above steps don't work, consult the Outlook Help documentation or contact Microsoft Support for assistance.

It's important to note that the specific steps may vary depending on the version of Outlook and the configuration of the customer's email account. If the issue persists, the customer may need to check with their IT department in case there are organization-wide settings or policies that govern the behavior of email attachments.

[njmcdirectt37457340q4w2]

If PDF files are now being shared via a cloud service link by default in Outlook, it is likely due to an integration with a cloud service like Adobe Document Cloud or OneDrive. Here are steps to disable or change this behavior:

For OneDrive Integration in Outlook

1. Open Outlook.

2. Go to File > Options.

3. Select Mail from the left-hand menu.

4. Scroll down to the Attachments section.

5. Under Attachment preferences, you will see an option to choose how you want to attach files:

   • Attach as a copy: This attaches the file directly.
   • Share as a OneDrive link: This shares the file as a OneDrive link.

   Select Attach as a copy to ensure files are attached directly rather than shared as a link.

For Adobe Document Cloud Integration

If your organization uses Adobe Document Cloud and it has been integrated with Outlook, you might need to adjust the settings either within the Adobe Document Cloud or within Outlook:

1. Adobe Document Cloud Settings:

   • Open Adobe Acrobat or Reader.
   • Go to Edit > Preferences (or Acrobat > Preferences on Mac).
   • Select General.
   • Look for an option related to sharing or integrating with Outlook, and disable it.

2. Outlook Add-ins:

   • Open Outlook.
   • Go to File > Options.
   • Select Add-ins from the left-hand menu.
   • At the bottom, where it says Manage, ensure COM Add-ins is selected, and click Go....
   • Look for any add-ins related to Adobe Document Cloud and uncheck them.
   • Click OK.

Disabling the Default Cloud Link Attachment

If neither OneDrive nor Adobe Document Cloud settings resolve the issue, you can try the following general approach to ensure attachments are sent as files rather than links:

1. Group Policy (for organizations):

   • If you are in a corporate environment, your IT administrator might have set group policies to use cloud links by default. Contact your IT support to change this policy.

2. Manual Attachment Method:

   • Instead of dragging and dropping files into your email, use the Attach File button in the Outlook ribbon and select Browse This PC to ensure the file is attached from your local drive.

These steps should help you prevent PDF files from being automatically shared via cloud service links by default. If you need more specific guidance, such as detailed instructions for your organization's IT environment, please provide additional details.

[njmcdirectt37457340q4w2]

After sharing my details, did you get the solution?

[my37009948ehgi]

To revert to the previous behavior and attach PDF files directly, you can try the following steps:

1. Attach File Using the "Attach File" Option:

   • Open Outlook and compose a new email.
   • Click on the "Attach File" button on the ribbon.
   • Select "Browse This PC" to choose a file from your computer.
   • Locate the PDF file you want to attach and click "Insert."
   • This method should attach the file directly to the email without using a cloud service link.

2. Check for Add-ins:

   • In Outlook, go to File > Options > Add-ins.
   • Ensure "COM Add-ins" is selected in the Manage box at the bottom of the window, then click "Go."
   • Uncheck any add-ins that are unnecessary, especially those related to Adobe or cloud services, and click "OK."

3. Disable Cloud Service Integration:

   • If your Outlook is integrated with OneDrive or Adobe Document Cloud, look for settings within Outlook that control attachment behavior.
   • These settings may be found in the account settings or options/preferences menu.

4. Update Outlook Settings:

   • Check for any new settings introduced in Outlook that might control attachment behavior.
   • Look for options that determine whether attachments are uploaded to the cloud by default.

5. Consult Outlook Help or Support:

   • If the issue persists, consult the Outlook Help documentation or contact Microsoft Support for assistance.
   • They can provide further guidance tailored to your specific situation.

It's important to note that the steps may vary depending on the version of Outlook and your email account configuration. If the issue persists, you may need to check with your IT department in case there are organization-wide settings or policies governing email attachment behavior.

[kdealer37029285kali]

To revert to the previous behavior and attach PDF files directly in Outlook, you can adjust your attachment settings. Here's how you can do it:

1. Open Outlook: Launch the Outlook application on your computer.

2. Access Options: Click on the "File" tab in the top-left corner of the Outlook window.

3. Navigate to Options: In the File menu, select "Options" from the list on the left-hand side. This will open the Outlook Options window.

4. Go to Mail Options: In the Outlook Options window, click on the "Mail" category on the left-hand side.

5. Scroll Down to Attachments Options: Scroll down within the Mail options until you find the "Attachments" section.

6. Attachment Handling Options: Under the Attachments section, you'll see various options for handling attachments. Look for an option related to cloud attachments or file links.

7. Adjust Attachment Settings: Depending on your Outlook version, you may see options like "Always ask before opening this type of file" or "Turn off Attachment Preview". Adjust these settings according to your preference to ensure that PDF files are attached directly rather than as cloud links.

8. Apply and Save Changes: Once you've adjusted the attachment settings, click on the "OK" or "Apply" button to save your changes and close the Outlook Options window.

9. Test Attachments: Compose a new email in Outlook and try attaching a PDF file to verify that the changes have taken effect. The PDF file should now be attached directly to the email rather than being uploaded as a cloud link.

[Justin31344004pe5h]

Not sure why everyone is giving run around options....all you have to do (at least in the Outlook 365 desktop app) is go to File->Options->Stay in the General Tab and scroll to the bottom->Attachment Options->select the "Always attach them as copies" option->Click OK and you are done

[michelle_7258]

Yes, it is possible to change the default behavior for attaching files in Microsoft Outlook if your organization uses Adobe's cloud service for file sharing. Here’s how you can manage this:

Disable Adobe Cloud Link Sharing by Default

1. Outlook Integration Settings:

   • Adobe Acrobat/Reader Settings:

     1. Open Adobe Acrobat or Adobe Reader.
     2. Go to Edit > Preferences (Windows) or Acrobat > Preferences (Mac).
     3. In the Preferences window, select Adobe Document Cloud from the list on the left.
     4. Look for any settings related to sharing or integration with Outlook. If there’s an option to disable cloud link sharing, you can turn it off here.

   • Outlook Integration:

     1. Open Microsoft Outlook.
     2. Navigate to File > Options.
     3. Go to the Add-Ins section.
     4. Check if there’s an Adobe add-in listed and see if there are options to configure it. You might find a setting to disable or adjust the default behavior for file attachments.

2. Adobe Document Cloud Web Settings:

   • If Adobe’s cloud service settings have a web interface, log in to your Adobe account online.
   • Look for settings related to integration or sharing defaults. If available, adjust these settings to ensure files are not automatically uploaded to the cloud but instead attached directly.

3. Consult Adobe Documentation:

   • Adobe frequently updates their software and services. Check Adobe’s official documentation or support resources for the most up-to-date instructions on managing integration and sharing settings.

4. Contact Adobe Support:

   • If you cannot find a way to disable this feature through settings, contacting Adobe Support may provide a solution or workaround.

Alternative Solution

If the integration cannot be disabled but you want to ensure attachments are sent as files rather than links, you could use the following approach:

• Manual Adjustment: When attaching a file, manually choose to attach it directly rather than using the cloud sharing option, if feasible.

By adjusting these settings or following these steps, you should be able to revert to attaching files directly rather than sharing them via Adobe’s cloud service by default.

[missionlane_3535]

It sounds like your customer is referring to a recent update in Outlook that integrates Adobe’s cloud service, which now allows files to be shared as links by default. They’re asking if it's possible to revert back to the previous behavior where files are automatically sent as attachments.

Currently, Outlook has an option for attaching files either directly (as attachments) or via cloud services (like OneDrive or Adobe's cloud). The default behavior often changes based on certain settings, like whether the file is stored locally or in the cloud, and how the service is integrated.

While Outlook doesn't offer a universal "disable cloud link sharing" feature, there are some steps your customer can take to manage how files are attached:

1. Change Default Attachment Behavior: In Outlook settings, it's possible to control whether attachments are sent as "cloud links" (OneDrive, Adobe Cloud) or as regular file attachments.

   • Open Outlook settings > Mail > Compose and reply.
   • Under Attachments, there may be a setting for "When attaching files" where you can adjust it to always attach files directly instead of uploading to a cloud.

2. File Attachment Options on Upload: When attaching files, users should have the option to select how they want to send the file (either as an attachment or a cloud link). If users prefer direct attachments, they should manually select the attachment option when sending files.

3. Adobe Integration Settings: If the Adobe cloud service is managing the attachment behavior, it may have its own settings or a toggle for file upload preferences. You might want to check Adobe's settings and see if there's an option to disable automatic cloud sharing.

Unfortunately, the default behavior might still push files to cloud sharing, and users would need to adjust how they send attachments for now. Let me know if you need more details on specific settings!

[falid699_1264]

It sounds like your customer is referring to a change in the way files are being handled in Outlook, where files are being uploaded to Adobe's cloud and sent as links instead of being attached directly as files. This kind of integration is typically part of a feature from a third-party service, like Adobe, which might have been enabled automatically.

Unfortunately, whether the option to send files as links can be disabled by default depends on how the feature has been implemented and the settings available in Outlook or Adobe.

Here’s what I’d suggest checking or doing:

1. Outlook Settings (File Attachment Behavior):

   • In some versions of Outlook, there are options to manage how attachments are handled. Look for any settings under File > Options > Mail > Attachments to control how files are attached (either as cloud links or regular attachments).

   • If there is an option that defaults to sending via a cloud service (like Adobe’s), you may be able to switch it back to attaching files directly to the email.

2. Adobe Cloud Service Settings:

   • Adobe’s cloud integration might have a setting that defaults to sharing files via a link. If that is the case, you may need to go into the Adobe settings (Adobe Document Cloud or Adobe Acrobat settings) and look for an option to disable automatic linking and force file attachment instead.

3. Disable Adobe Link Sharing:

   • Depending on whether your customer is using a version of Outlook integrated with Adobe Document Cloud, you may be able to disable the cloud-link sharing feature via an Adobe Acrobat or Document Cloud setting. This could be either in the app or through an online portal.

4. Registry Changes (Advanced Option):

   • If the behavior is tied to a specific Outlook setting, a registry key or GPO (Group Policy Object) might be involved, which would allow you to modify the default behavior. This would be more technical, so it’s something to explore only if other methods don’t work.

In conclusion, disabling the link-sharing feature by default will depend on both the Outlook and Adobe settings. If the customer is using an Outlook version integrated with Adobe, the option to change how attachments are handled might be in Adobe’s settings, or in Outlook’s file handling options.

Would you like more detailed steps on how to check or adjust these settings?

[hnery_8878]

• Investigate Adobe’s integration settings and see if the cloud-based sharing is defaulting and if you can disable it.

• Check Outlook add-ins to ensure the cloud-sharing option isn't being forced by an add-in.

• If the above options don't work, advise users to manually select “Attach as File” to bypass the cloud option.

[Richel364974272i2k]

• Settings: Check Outlook’s attachment options and any cloud integration settings.

• Disable Cloud Add-Ins: Disable Adobe-related add-ins in Outlook.

• Manual Attachment: Choose to attach files directly, instead of sending them via a link.

• IT Support: Reach out to the IT department if the issue is policy-related.