Default app for PDF reset to Chrome after auto-update to 64bit version

New Here ,
Nov 15, 2021 Nov 15, 2021

Copy link to clipboard

Copied

We installed Acrobat Reader 32bit, but it looks like some of our PC's have auto updated to the 64bit version which has caused an issue with our default apps as well as default printing. We use a GPO to set app defaults, but those that have updated to the 64 bit version is defaulting PDF's to Chrome instead of Adobe. Also, I exported the default app XML using DISM on a machine that was updated to 64bit (and default for PDF set to Adobe) and the XML file shows no default for PDF's. Is there a way to stop Adobe from auto updating to 64 bit without having to edit the registry?

TOPICS
General troubleshooting , PDF and browsers , Windows

Views

64

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Nov 22, 2021 Nov 22, 2021

Copy link to clipboard

Copied

LATEST

Hi @CAROLE0101 

 

Right now the only way is using changes in registry. You can set the below registry 

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]
"bUpdateToSingleApp" Dword32 and set this to 0. Setting this will ensure that only upgrade to 64 bit is disabled. 

 

Can we get some more information regarding the same : 

  1.  Adobe Reader version on which the issue is observed
  2. Windows 10 version currently used (can be checked from Run > 'winver')
  3. Are we able to print using any other application, like Word, Browser, or any application?
  4.  Can we try removing the printer, and reinstalling the same back?

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines