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A
Anonymous
May 7, 2012
Question

Download of pdf file fails

  • May 7, 2012
  • 5 replies
  • 23171 views

When I try to download a pdf file from a website to read, it downloads a few kb of the file and then freezes.  Is this an Adobe problem or an Internet Explorer problem?

    This topic has been closed for replies.

    5 replies

    B
    Boladale22335186bxwx
    Participant
    December 20, 2021

    What is the right click button on a Mac keyboard?

    T
    Test Screen Name
    Legend
    December 20, 2021

    Right click is on a Mac mouse. If you have a one button mouse, you can set it up in system preferences. Often, Ctrl+click will work.

     

    Bear in mind you're trying to follow advice almost a decade old, for someone using Internet Explorer in a long dead version of Windows. Don't expect your problem to be the same, or the solution to be the same, or even to be possible.

    B
    Boladale22335186bxwx
    Participant
    December 20, 2021

    No it does not work

     

    B
    Boladale22335186bxwx
    Participant
    December 20, 2021

    I have Mac OS

    Acrobat DC Pro

    Version 2021 - 007 20099

    I am using Chrome browser

    K
    Kirti mehta5EF1
    Participant
    August 8, 2021

     

    A
    Adobe Employee
    Ankit_Jain
    Adobe Employee
    May 8, 2012

    Looks like an issue with your connection. Could you please let me know the following:

    1. The OS and the version of Adobe Reader on your system.

    2. The browser being used.

    Just to be sure whether or not its an issue with Reader, can you try and do the following:

    1. Open the page: http://helpx.adobe.com/acrobat/kb/update-patch-acrobat-reader-10.html

    2. Right click on the hyperlink "10.0" under the "Vers." column in the "Windows update file information" table.

    3. Click on "Save Link As" or likewise and provide a location to save the PDF.

    Does this work?

    A
    Anonymous
    May 8, 2012

    Ankit,

     

    I have Windows Vista 32 bit as my OS.  I use Adobe Reader 10.  Internet Explorer 8 is my browser.

     

    For the second part of your email, when I clicked on "10.0"  it donwloaded 112kb of the file and then Just stopped.  The bar went most of the way across, but stopped.

    Please reply ASAP.

    A
    Adobe Employee
    Ankit_Jain
    Adobe Employee
    May 8, 2012

    I guess you clicked the Left mouse button, on the link. Can you please click the right mouse button on the same, and chose to "Save Target As..."

    If you did indeed right click on the link and saw the same behavior then I guess the issue is with you Internet Connection.

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