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K
Kurt_
Participating Frequently
March 23, 2023
Answered

Downloading the 64-bit Enterprise version of the English US version of Adobe Acrobat Reader

  • March 23, 2023
  • 12 replies
  • 55034 views

Please explain why I'm not able to download the 64-bit Enterprise version of the English US version of Adobe Acrobat Reader? As contractors, this perception makes us look bad as though we are not competent enough to be using the 64-bit versions to deploy as an Intune packages when the users can download the perceived better 64-bit online installers themselves. All operating systems are now 64-bit. Why would a vendor not make the 64-bit version available? Note, we don't want to install the MUI version, just the 64-bit US English version.... Thank you in advance for taking the time to answer this question that is affecting so many IT Professionals.

    Correct answer S_S

    Thank you for the reply, but you may have misunderstood my challenge.  I just want a 64-bit version of Acrobat Read EN-US, but only the 32-bit version is available from your site.  I don't have an issue with the above because I can uninstall any version of Acrobat Reader before installing the one I'm standardizing on.  We need to standardize on 64-bit software to match the 64-bit version of Windows 11.

    Thank you, Kurt


    Hi @Kurt_,

     

    Currently, the only available version for 64-bit is the MUI version. I have raised this request with the engineering team from my side.

     

    However, I would suggest you fill out the feature request form: https://acrobat.uservoice.com/ so it reaches directly to the engineering team for future implementations.

     

    -Souvik

    12 replies

    K
    Kurt_Author
    Participating Frequently
    June 13, 2023

    Bump, hope they see and continue to work towards this 🙂

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 21, 2023

    Hi @Kurt_,

     

    Sorry for the delay.

     

    Please find the response from the product team:

    our recommendation for Enterprises is to install Reader MUI. Having MUI & Single language installed in their environment will be problematic for them to manage patching and is not recommended. They should remove single language installers and use MUI for all installs.

     

     

    -Souvik

    K
    Kurt_Author
    Participating Frequently
    June 27, 2023

    Thank you for the reply, but you may have misunderstood my challenge.  I just want a 64-bit version of Acrobat Read EN-US, but only the 32-bit version is available from your site.  I don't have an issue with the above because I can uninstall any version of Acrobat Reader before installing the one I'm standardizing on.  We need to standardize on 64-bit software to match the 64-bit version of Windows 11.

    Thank you, Kurt

      K
      Kurt_Author
      Participating Frequently
      May 3, 2023

      Bump

      K
      Kurt_Author
      Participating Frequently
      April 29, 2023

      Bump??

      K
      Kurt_Author
      Participating Frequently
      April 20, 2023

      Bump.  Update?

       

      K
      Kurt_Author
      Participating Frequently
      April 10, 2023

      Bump- Friendy remider for Abobe team to follow up

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      April 10, 2023

      @Kurt_,

       

      I am awaiting further responses from the team. 

       

      I will update the thread as soon as I have an update.

       

      -Souvik

      K
      Kurt_Author
      Participating Frequently
      April 11, 2023

      Thank you!

      K
      Kurt_Author
      Participating Frequently
      April 3, 2023

      bump

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      April 4, 2023

      @Kurt_ I am waiting for a response from the team on the issue.

       

      I will get back to you as soon as I have a solution.

       

      -Souvik

      K
      Kurt_Author
      Participating Frequently
      April 4, 2023

      Thank you for letting me know.

      K
      Kurt_Author
      Participating Frequently
      March 31, 2023

      Yes, that is the problem, lol... Unfortunately, as demonstrated by your 1st first print screen, the 32-bit installer for the English version of Acrobat Reader is the only one available to choose from.   There is no option for a 64-bit installer for the English version of Acrobat Reader 😞
      Can you please make that available?

       

      We do not want to use MUI.
      Our users can go out and install the 64-bit English version or Acrobat Reader, but I can not download the 64-bit Enterprise English version of the installer and make an Intune package for them 😞
      *Do you understand my dilemma? 
      *Can you please make the 64-bit Enterprise installer available for the English version of Adobe Reader?  It should be very easy to do...

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      March 31, 2023

      @Kurt_ Thank you for the clarification.

       

      I have shared this forward with the engineering team and will get back to you as soon as possible.

       

      -Souvik

      K
      Kurt_Author
      Participating Frequently
      March 31, 2023

      Thank you so much for trying to help me and so many other Adobe customers in the same situation I'm in.

      K
      Kurt_Author
      Participating Frequently
      March 30, 2023

      bump

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      March 30, 2023

      Hi @Kurt_,

       

      The installer that you have downloaded is the 32-bit installer. Please try and select the 64-bit version on the same website for the desired results.

       

      -Souvik

      K
      Kurt_Author
      Participating Frequently
      March 28, 2023

      Here is the link:  https://shared-assets.adobe.com/link/bd73ede8-80ef-4232-564b-b8872a8687eb

       

      K
      Kurt_Author
      Participating Frequently
      March 28, 2023

      Hi Souvik, I uploaded the same installer from the link you provided.  Please let me know if you got all of the 252,514 KB of the install file.

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      March 28, 2023

      Hi @Kurt_,

       

      You will need to click on the three dots on the right of the folder-> click on share-> get the link and then copy and paste the link here on your reply.

       

      Look forward to hearing from you.

       

      -Souvik

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