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Dropdown menu requires two clicks

Community Beginner ,
Dec 01, 2022 Dec 01, 2022

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I've seen this question posted before, but have yet to find a solution. When I click a drop down menu, it appears, then disappears quickly. I have to then click it again, and it expands much larger than it should. The need to double-click is driving me crazy. I've tried repairing the installation of Adobe Reader, and even removed the program and re-installed. Any help regarding this issue would be appreciated. I've attached a sample PDF for reference. Thanks in advance.

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General troubleshooting , PDF forms , Windows

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Adobe Employee ,
Dec 01, 2022 Dec 01, 2022

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Hi @danielb29143847,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader.

 

We tried reproducing the same at our end, but it worked fine. Would you mind repairing the install by going to Help-> Repair installation?

 

Let us know if this helps.

 

-Souvik

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Community Beginner ,
Dec 05, 2022 Dec 05, 2022

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I tried repairing the installation. It still does not work properly.

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New Here ,
Apr 29, 2024 Apr 29, 2024

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Hi,

 

I'm experiencing this problem as well and I downloaded the sample here and I made a short video of the glitch. I've reinstalled twice now, restarted my computer multiple times and repaired the installation. The video shows that the first time I click the dropdown arrow the dropdown immediately closes and then when I click a second time I am able to make a selection.

 

The behavior doesn't really change when I change the setting to commit immediately, but the first time I click the arrow after the field is selected the dropdown menu will automatically close once.

 

I've looked all over for a solution to this, I feel like I've filled out other people's forms before without encountering this problem, but now that I've started making my own forms this has cropped up. I'm going to ignore it for now but the fields feel very clunky and bad. I'd love to solve this problem. I'm running Windows 11 if that helps.

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New Here ,
Apr 30, 2024 Apr 30, 2024

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The first few moments of the video where it looks like there is no glitch the dropdown is highlighted and "commit immediately" is not selected, but I can still unselect the box and then click the arrow to recreate the glitch.

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Adobe Employee ,
May 17, 2024 May 17, 2024

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Hi there,

 

Hope you are doing well and thanks for reaching out.

 

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.

 

Let us know how it goes.

 

~Amal

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