Dropdown menu requires two clicks

[danielb29143847]

I've seen this question posted before, but have yet to find a solution. When I click a drop down menu, it appears, then disappears quickly. I have to then click it again, and it expands much larger than it should. The need to double-click is driving me crazy. I've tried repairing the installation of Adobe Reader, and even removed the program and re-installed. Any help regarding this issue would be appreciated. I've attached a sample PDF for reference. Thanks in advance.

[S. S]

Hi @danielb29143847,

Hope you are doing well. Sorry for your experience with Acrobat Reader.

We tried reproducing the same at our end, but it worked fine. Would you mind repairing the install by going to Help-> Repair installation?

Let us know if this helps.

-Souvik

[danielb29143847]

I tried repairing the installation. It still does not work properly.

[Tryptofam]

Hi,

I'm experiencing this problem as well and I downloaded the sample here and I made a short video of the glitch. I've reinstalled twice now, restarted my computer multiple times and repaired the installation. The video shows that the first time I click the dropdown arrow the dropdown immediately closes and then when I click a second time I am able to make a selection.

The behavior doesn't really change when I change the setting to commit immediately, but the first time I click the arrow after the field is selected the dropdown menu will automatically close once.

I've looked all over for a solution to this, I feel like I've filled out other people's forms before without encountering this problem, but now that I've started making my own forms this has cropped up. I'm going to ignore it for now but the fields feel very clunky and bad. I'd love to solve this problem. I'm running Windows 11 if that helps.

[Tryptofam]

The first few moments of the video where it looks like there is no glitch the dropdown is highlighted and "commit immediately" is not selected, but I can still unselect the box and then click the arrow to recreate the glitch.

[Amal.]

Hi there,

Hope you are doing well and thanks for reaching out.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.

Let us know how it goes.

~Amal

[Jack Christensen]

I am having the same issue. I have read multiple community comments of other users experiencing this bug.  I am running Windows 10 64bit.  My version of Adobe Acrobat Pro is: 24.004.20272.

I have tried to repair the installation.

I have attached a basic form with a drop-down for "Sales Rep Name".  You will see the behavior of this dropdown button when you click on it initially.  I have also added a short video of what it does when I click the dropdown.  This is very frustrting and makes the experience for the end user difficult.

[S. S]

Hi @Jack Christensen,

Hope you are doing well. Sorry for the experience!

I tried the workflow as shown in your screen recording but could not reproduce the issue.

Would you mind trying resetting the preferences of the app? Steps can be found here: https://adobe.ly/3YZE6k7...

Also, once done, go to Menu-> Preferences-> Page Display-> uncheck the checkbox saying "Use Page Cache"-> restart Acrobat and try again.

Let me know how it goes.

-Souvik

[Jack Christensen]

Thank you for the reply. I want to be sure I am closing the correct processes in Task Manager. Are all the processes circled in the screenshot necessary to close?

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Regards,

Jack Christensen | Director of Technology
Direct: (402) 778-0589 | Cell: (402) 319-2238
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[Jack Christensen]

[S. S]

@Jack Christensen That shouldn't be necessary.

Just ensure that Acrobat is closed.

-Souvik

[Jack Christensen]

Ok, I reset the preferences, and it created a new Preferences Folder. I unchecked the "Use Page Cache" however, the problem still persists.

Regards,

Jack Christensen | Director of Technology
[PII removed by mod]

[S. S]

Hi @Jack Christensen,

Please allow me some time to get this investigated. 

I will update the thread once I hear back from the devs.

-Souvik

[Jack Christensen]

Has a solution been identified for this issue?  It started happening for me roughly 2 months ago from what I can tell.  I don't use the forms daily, so it's difficult to say when it started.

[S. S]

@Jack Christensen,

The team hasn't been able to reproduce the issue yet.

Would you mind updating the app to the latest version (2024.005.30320) and checking if it fixes the issue?

You can check for updates by going to Menu-> Help-> Check for Updates.

-Souvik

[Jack Christensen]

I have updated to the latest version and rebooted my computer, but I still have the same issue. It is very cumbersome for our users, and they get very frustrated when they have to click the drop-down twice to select something.  This is a widespread issue, not just me.  So there has to be something wrong with the Adobe program.

[S. S]

@Jack Christensen Since this is being experienced in multiple versions, I have logged a ticket for the team to investigate further.

Please allow me some time to get this checked and get back to you.

-Souvik

[Jack Christensen]

Hello,

I wanted to check back to see if a resolution has been found for this problem. It continues to disrupt the populating of forms.

Thank You,

[MairzeyC]

I too am waiting patiently for a solution. It's really unpleasant.

[Esscey]

@S. S  Any ETA on this?  Just an update confirming that it's still being worked on would be fine.  I have a few clients who are experiencing this problem and hoping to get it fixed soon as it's causing some headaches.

[Jack Christensen]

Hello @S. S Do you have any updates on this issue?

[S. S]

Hi guys, 

Sorry for the delay in response.

This is still a work in progress, and I should be able to give you some concrete info (or a fix) this quarter.

Really appreciate your patience and understanding.

Regards,
Souvik.

[Nippa99]

I have just started to get this phenomenon on a previously created form that has been working great for 6 months.

I have noticed that the dropdown needs to be selected first, then the dropdown will work correctly, this could be why it is disappearing initially, then works on the second click.  it should also be noted that if you select the dropdown with the first click, the box will start to highlight itself if you subsequently hover over it again. I dont ever remember that happening before.

Im really hoping for a resolution to this soon.