email button no work

[riccardof84608889]

I have a problem with acrobat reader dc version 2017.009.20044 my O.S is windows 10   .When I click on the button send by mail t the program stops responding and hangs a win10 tells me that closes the program for problems.I try to reinstall Acrobat reader but still the same ,also a can change thedefault mail program  but nothing change ,

Can you help me

[arvindy]

Hi riccardof84608889,

Thanks for reporting the issue!

If you are using email client:Outlook, please share the following info-

1. Version of Outlook with bit info(32 or 64-bit) with track info ProPlus/Standard?

      -for checking this info: Launch Outlook, Goto File->Office Account->About Outlook

2. Outlook Cache Enabled/Disabled? If is disabled please try after enabling it.

     To do this follow the steps:

     -Open Outlook and Goto File->Account Settings->Account Settings

     -Select the email account you are using and click on "Change" and tick the check-box "Use Cached Exchange Mode".

     -Click Next and then click Finish

     -Restart the Outlook and try to attach any pdf.

3. If step-2 does not work then disable protected mode in Adobe Reader and then try to send email.

     To do this follow the steps:

     -Open Adobe Reader

     -Open Goto Edit->Preferences->Security (Enhanced) and un-tick the checkbox "Enable Enhanced Security"

     -Click OK to save the changes and Restart Adobe Reader

     -Now try to attach any PDF.

Kindly share your observations.

Regards,

Arvind

[riccardof84608889]

Tanks so much for replay

My email client is Thunderbird then i try your second solution

i go in"preference"(IN ADOBE PROGRAM) but when i click on Security the

program stop and crasch by windows advice .

Best regards

Riccardo

Il 10/05/2017 17:17, arvindy ha scritto:

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[arvindy]

Hi riccardof84608889,

Thanks for the info.

The said preference can also be changed by modifying registry.

You need to modify the DWORD "bProtectedMode" and set its value as 0(zero).

Kindly follow the steps:

-Open registry editor on your system

-Goto [HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\Trunk\Privileged]

-Double click on "bProtectedMode" and set its value 1 then click OK to save.

-Restart Adobe Reader and try to attach any PDF.

Kindly share the results. Also could you please let us know if Email issue occurs only with the latest version of Reader, older versions used to work fine?

Regards,

Arvind

[riccardof84608889]

Hi arvindy

I make all of your step but the problem still on .this malfuction start

about 10 days ago when we have a problem with window 10 update (insider

view program) my pc can't update anymore than i call microsoft help

desck and after download a new update manually all restart fine but

start this problem with Acrobat reader DC (same version before and

after the windows update problem).

Thank you very much for your help.

Best Regards

Riccardo Fanciulli

[arvindy]

Hi riccardof84608889,

Could you please try repairing Thunderbird and  Adobe Reader.

To repair Adobe Reader, please follow the steps-

-Open Adobe Reader

-Goto "Help->Repair Installation"

-Try to attach any PDF after completion of repair

Kindly let us know if it helps.

Regards,

Arvind