Epson scanning

[BruceRob]

Hi

I have an Epson printer

Trying to scan a document to save as a PDF.

It says I need a cgi1 plug in to view the scanned document but I can't find the plug in.

How do I view the document?

[~graffiti]

You may want to ask support for whoever makes the scanning software. Haven't heard of a cgi1 plug-in.

Have you verified that it is being scanned to a pdf file? What steps are you taking to open the pdf? What version of Reader are you using? What is the complete and exact message you are getting?

[BruceRob]

Hi

This is the first error message

And this is the second after you push OK above

It is being sent as a PDF and I am opening it by double clicking on the file

Thanks

Bruce

[~graffiti]

You may try installing the font pack from here: Adobe - Adobe Reader : For Windows : Adobe Acrobat Reader DC Font Pack (Continuous) : Thank You

I'm assuming the scanner is running character recognition (or it wouldn't need a font). Maybe it's assigning some odd font to the characters in the file? Is this a file you can share (don't share if it contains sensitive information to this public forum)?