Error (10:10)

[frksks]

Hi,

I already seen several similar posts, but i was not able to find any post that contain error 10:10.

So, sometimes (not always) I am getting error:

There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (10:10)

After error I have to close and restart IE.

What could be the cause of the problem?

Thank you,

[radubief]

I am having the same issue. I am on the same Adobe Acrobat Pro DC version: 2021.005.20048 as him as well. We tried to repair the install and reinstall the program but still receive the same above error. Can I get those test DLL files so I can continue working while Adobe fixes this problem?

[blakew83026775]

Turn on Protected Mode.  Adobe Support instructed me to do this and it worked for me.  They were aware of the issue.  Protected Mode is under the Enhanced Security section of the Preferences menu.

[radubief]

I tried setting protected mode twice and then Adobe Acrobat would not open. Tried restarting and had the same issue. Since Adobe no longer opened after setting Protected mode, the only way I could fix it was to uninstall Adobe and do a reinstall. 

[blakew83026775]

These settings yes?

Don't see how it would prevent adobe from opening but that is unfortunate if so.

[radubief]

Yeah, these settings did not work for me. They broke my Adobe Acrobat and it forced me to do a fresh install. 

[defaultaylf07wse2hq]

Turning on protected mode has worked for some of my machines, but has failed on a few as well. Its not an all around fix.

[kc-it]

Any idea on an ETA for the official fix?

[kjaeger]

I would like an email also.  Thank you!  Kristie

[blakew83026775]

This is a bit rediculous.  You have massive clients/enviroments here that are experiencing this issue.  Can you please advise how we can aquire the fix for this?  Is there an adobe contact we can reach out to directly to receive these corrected DLL files please?

If anyone is able, please send me the files as well. 

[nicknettech]

I hate to say this but I think the adobe contact is going silent. He sent those files to a few people and then sees we are all rushing in asking for it so unfortunately, I don't think they will send emails out anymore. Adobe is so frustrating sometimes. With Office 365 you can rollback the update anytime to previous version but Adobe somehow is so confident they will this feature is not neccessary, I guess they havent looked at their message boards in a while because NEWSFLASH their product has had issues many times since its creation and we just have to deal with it. 

[blakew83026775]

I contacted adobe support, they said the DLL files are given out by their devs but are just older versions of the problem child files.  We resolved my issues over their phone support.  In our environment we had Adobe Acrobat + Reader DC installed.  They had me test by enabling "protected mode" from the security enhanced section of Adobe Acrobat DC. Which didn't work at first.  Uninstalled Reader DC, and then although this allowed for a open dialog to occur on my Embedded PDF it didn't full fix it by displaying the PDF embedded.  I reinstalled Reader and now my PDFs don't give a 10:10 error when embedded in a third party program and display embedded with that protected mode setting turned on.  I then took to another server in my pool for the TS and just took to uninstalling Reader then reinstalling it.  Then I made sure on each user I tested with to enable that setting and volia same success.  If I turn off protected mode I get the 10:10 error again.  This protected mode is not the same as the enhanced security that's enabled by default.  I did also notice that protected mode was not accessible on Reader to enable as well, it was greyed out.  I've deployed a Registry GPO to enable this mode on all user profiles within my environments.  I confirmed that even tho I uninstalled and reinstalled Reader, that the embedded PDF was still actually using Acrobat DC as it was logged in where I was not in reader.  One thing to note as well if relevant is I enforce Acrobat DC as the default PDF viewer on the server.

Basically the tech on the phone said they were aware of a recent update suddenly causing the 10:10 error on embedded PDFs within 3rd party apps that utilize IE11 to display.  My issue was with Quickbooks.  Suddenly as of 3 weeks all my servers started giving this error.  

[Cassie5E77]

Hello, 

I have multiple accounting users on-site that are experiencing this issue and it is quite seriously affecting operations. Can you please send our team the testing files so that we might see if this works in our environment? This is a high priority for our team. 

clopez@medinahospital.net

[nicknettech]

Hi can you please send me the email as well. I am getting this error on multiple workstations. 

[defaultwfb6wwwx2w18]

Meenakshi,

Will you please also send the email to me with the fix for the error message 10:10 "There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again."

Thank you!

Kathleen 

[defaultaylf07wse2hq]

Why are you secretly emailing the solution when thousands of us are having this issue? Just post it so we can resolve our problem. I have been trying to get this fix for days. This is unprofessional an unsustainable. I have hundreds of people who are unable to work. This has been happening for a week. 

[BKelly03]

While I get your frustration with all this. Wouldn't the better option be to let them create an update to the software that fixes the problem for everyone?

[defaultaylf07wse2hq]

If my company wasn't losing millions of dollars I would say yes. This has been an issue for over a week and there has been no real update or resolution.

[blakew83026775]

Adobe instructed me over a support phone call to enabled "Protected Mode" on the Enhanced Security Tab.  I did this via GPO and my problem was resolved.  They confirmed this was a known issue and a update would be coming.

[BKelly03]

Look, I get it but getting frustrated here isn't helping things.

Just look at bosses and ask them what are they going to do next year when IE is discontinued?

H5E82 just posted a fix to use and there's a compatibility mode in Edge that you can turn on to use as a work around. Or just use a browser that isn't crappy IE.

[laura@jofran.com]

Not a helpful answer for legacy platform users. If you aren't adding useful content keep your opinions to yourself please,

[BKelly03]

yes mam! right away, mam! you the boss here.

There is a two word reply to you and I'm sure you can guess the letters.

[keving52957124]

HI Meenakshi,

we are also having the problem, can you please provide us the DLLs? we are unable to access needed information on two sites that still have to use IE. 

Thank you

Kevin

[laura@jofran.com]

Glad the fix worked in your environment as well. I dont understand support not sharing across the board.

[CJM83]

Dear All,

Can anyone please share with me the fix so that i can try on my user workstation?

Regards,

CJM

[CJM83]

Dear All,

Is anyone can share with me the solution as more and more of user hit the error message. i need to try temp fix first.

Regards,

CJM