Error 100700

[Guest]

Having problems with my Adobe Acrobat Reader. Keep getting the following message when I try to update:

Update Failed

Updates have been disabled by your system policy.

Error: 100700

It is our home computer which we also use for business on Windows 10

[AnandSri]

Hello Hannahh,

I am sorry for the trouble you had with the updates of Adobe Reader, please reboot the machine once and try downloading the updates from help menu of Adobe Reader>select check for updates.

Are you logged in as the administrator? Generally, you need to be the administrator to do updates.

Have you tried to download updates from Adobe - Acrobat : For Windows and install the updates in order as needed.

If you still experience any issue, please try the following registry settings and check:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer  and check if DisablePatch value is set to 1

If it is, delete this value

Also, check DisableLUAPatching value

If it is set to 1, delete it

Note that on 64bit systems, you should also check values under

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Microsoft\Windows\Installer

Let us know if you experience any issue.

Thanks,

Anand Sri.

[Guest]

Hello Anand

I’ve tried restarting and also tried downloading updates from link as suggested but the following comes up when I download:

Fatal Error

Acrobat failed to connect to a DDE server

I’m not sure where to go to check registry settings

Cheers

Hannah

[LeoUpdaterX]

Hannah,

Which exact Reader version do you have installed?

Can you describe what happens before you get this error?

For example - Opened pdf file in Reader, selected Help\Check for Updates menu...

Error 100700 is set by Updater when EULA is not accepted. Normally you would not be able to use Reader unless EULA is accepted.

Alternatively you can install updates manually as Annand suggested, even if EULA is not yet accepted.

[Guest]

Version – AcroRd32

When I select ‘Help\Check For Updates’ from the opened pdf this message comes up.

[Guest]

Thanks, I’ve managed to get it to download on fourth attempt and it is now updating correctly

[AnandSri]

Hello Hannahh,

Glad to hear that the issue got resolved, thanks for your time and patience.

As LeoAdobeX correctly mentioned that this issue generally occurs when EULA is not accepted. You may accept the EULA manually by navigating to the location C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader

Locate 'Eula' and double click, follow the onscreen instruction.

Feel free to update this discussion for any further assistance.

Thanks,

Anand Sri.

[typesetter2007]

Thank you Anand, 
The eula.exe solution worked for me in case of Acrobat Pro 64 bit as well

[Thomas267895459vu2]

I kept getting 130200 update errors; followed registry recommendations from someone & to no avail.  Then someone suggested uninstalling & shutting down, then reinstalling.  Adobe Reader looks newer, but now I get 100700 error when checking for updates.  I have nothing in C:\Program Files (x86).  What say you?

[Backoch]

Hi Anand Sri

I have exactly the same problem as above, but I can't resolve mine as easily.

I can navigate only as far as C:\Program Files (86)\Adobe . Here it stops, because the folder is empty. 

I can navigate to Program Files\Adobe\Acrobat DC\Eula.exe, but when I double click on it, it allows me to accept but there is no 'continue' button, so I can't access it.

My issue is that I keep getting Error 100700 update failed. I have to uninstall Acrobat and instal the latest version, which is not satisfactory.

Are you able to help me?

Backoch

[vijay_kumar_1937]

This worked for me. Thanks a lot.

[jpfitz]

I was having this same issue: Updates have been disabled by your system policy. Error: 100700

I resolved it by first doing a Help -> Repair Installation. Then Check for Updates worked as normal.