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A
Alexey Romanov1
Participant
October 15, 2012
Answered

Error 1923 installing Adobe Reader XI

  • October 15, 2012
  • 2 replies
  • 36454 views

When installing Adobe Reader XI I get:

Error 1923. Service Adobe Acrobat Update Service (AdobeARMUpdate) couldn't be installed. Verify that you have sufficient privileges to install system services.

This happens after UAC elevation dialog. Running the installer as administrator doesn't help. Even when I select to update manually, I still get the same error.

This topic has been closed for replies.
Correct answer

Here is what I would do-

1. Try latest Reader 10.1.4 from ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.4/en_US/

If it installs fine, the problem is with Reader 11

2. You can try to install Reader 11 MSI without installing Service.

Here is the command line for that

msiexec /i [Path to MSI file] DISABLE_ARM_SERVICE_INSTALL="1"

This might prevent full automatic update in some cases, but you should be fine otherwise.

Good luck


Hi,

This error is coming because service might already be in use. The file can be in use by any anti-virus or  data back-up softwares. It is also possible that your previous un-install has been unsuccessful, and it was already using the service. You can try two things :

1. Reboot your system once. It should fix all scenarios.

2. Another thing which you can try is Go to Control Panel ->Administrative Tools ->View local Services. Select Adobe Acrobat Service, Right click and stop it. Then try installation.

You can try msiexec /i [Path to MSI file] DISABLE_ARM_SERVICE_INSTALL="1" as suggested by LeoAdobeX but I will not recommend this. We would like our users to be updated with latest update and service just helps in that.

Keep us posted about the outcome.

2 replies

ic360_ec
ic360_ec
Participant
August 8, 2016

I know this has been solved for awhile, but I had to delete the AdobeARMService service with the following command.

SC Delete AdobeARMService

After that I was able to install as normal.

L
LeoUpdaterX
Participating Frequently
October 15, 2012

Would you try to install MSI version from

ftp://ftp.adobe.com/pub/adobe/reader/win/11.x/11.0.00/en_US/

Would help if you provide your system information and what kind of a User are you on this system.

A
Alexey Romanov1Author
Participant
October 15, 2012

Already tried this version, same result. I'm using Windows 7 Professional, 64 bit. Running under a normal user account which is member of Administrators and HomeUsers groups.

L
LeoUpdaterX
Participating Frequently
October 15, 2012

Here is what I would do-

1. Try latest Reader 10.1.4 from ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.4/en_US/

If it installs fine, the problem is with Reader 11

2. You can try to install Reader 11 MSI without installing Service.

Here is the command line for that

msiexec /i [Path to MSI file] DISABLE_ARM_SERVICE_INSTALL="1"

This might prevent full automatic update in some cases, but you should be fine otherwise.

Good luck

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