Error close program message

[Jorge1234]

When I download PDF files of a certain size the program doesn't allow me to open them and it shuts down. I have no issues with smaller PDF files.

[AnandSri]

Hello Jorge,

We're sorry for the trouble you had with Adobe Reader, what is the dot version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

Is it a Mac or Windows machine and what is the version?

As you mentioned that it is with specific PDF, are you getting any error message while opening the PDF file?

Is it possible to share the PDF file with us so that we can test it at our end?

Make sure that you have the latest version of Adobe Reader version 19.008.20074 installed, check for any pending updates from help>check for updates, reboot the machine after updating Adobe Reader and check.

Let us know how it goes and share your findings.

Thanks,

Anand Sri.

[Jorge1234]

Hello and thank you for responding. Im using a Windows PC. Any PDF file

over 3ooo KBs when opened causes the Adobe program to shut down.

Jorge A. Alvarez

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[Jorge1234]

A sample file is attached that closes when I try to open it.

Thanks,

Jorge A. Alvarez

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[AnandSri]

Hello Jorge,

What is the dot version of Adobe Reader installed? To identify the version, please take help from the article Identify the product and its version for Acrobat and Reader DC

I have not received any file as an attachment, I have sent you a private message, please share the sample file in that private message.

Thanks,

Anand Sri.