Error message (15:3) or (507:507)

[1st Global Realty]

I am trying to create a new pdf, and instead I get: "There is a problem with Adobe Reader, If it is running, ... Error (15:3)"... Please HELP me!!!

On a different attempt I got the same message with "Error (507:507)" at the end of it.

I am using Adobe Reader X1

[pwillener]

Adobe Reader cannot create PDFs.

[MichaelKazlow · Accepted solution]

Pat is correct. What software are you trying to use to create pdfs? Also let us know your OS.

[1st Global Realty]

OK, so I agree... Adobe Reader does not creat documents. My mistake.

I use a program that creates reports, which come out of the software as "pdf" documents. The software I use is a proprietary program called CoStar. Their support staff, stopped trying to help me, when they decided it was an "Adobe problem", and therefore not theirs.

I use Windows 7, 64 bit.

Of course there is no one to talk to at Adobe, so here we are.

Does anyone have any ideas how to fix this, or a work-around?

Thank you.

[pwillener]

If your problem is caused by Adobe Reader, then you are in the right forum to get help.

How is this PDF being attempted to open; from your local disk, or inside your browser?  What browser & version?

Also, what is your Reader version?

[1st Global Realty]

Thank you, Pat.

This is being opened through the browser.

The browser I use for that is Explorer 11, and my Adobe Reader version is X1.

[pwillener]

There are lots of known problems with IE11, one being http://support.microsoft.com/kb/2716529

I still need to know your Reader version; there are 7 versions of Reader XI: 11.0.0 ... 11.0.6.

[1st Global Realty]

Sorry, didn't realize you needed that too. It is 11.0.06.

So Explorer 11 is a problem, then which browser do you suggest?

[pwillener]

I have used Firefox since version 1, and it has always served me well.

However, since version 19 it includes its own (pretty lousy) PDF viewer.  See this article how to configure it to use the Adobe PDF plugin: http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html