Error opening PDFs in Reader (Win 10)

[joe_infusion]

Hello, first time poster here so let me know if I'm in the wrong place!

One of our clients are starting to have trouble opening PDFs with Adobe Reader. The first time they open a PDF, Reader opens it, but displays a blank file. If they close Reader and open it again, a background process is spawned (according to Task Manager) but a window never appears.

They're all running the latest build of Windows 10 (currently 15063.726) and we've uninstalled and reinstalled Reader, but the error is still occurring. It's happening to more and more of their computers as the week goes on so I'm assuming Reader has been updated recently and when run, it auto-updates (currently version 2018.009.20044).

Initially the only computers encountering the issue had a trial of Acrobat Pro installed so I thought that might have had something to do with it, but removing this made no difference, and computers which never had the trial are now facing the same issue.

Is there anything we can do to resolve this issue? Any help would be greatly appreciated.

Many thanks,

Joe

[AshuMittal · Accepted solution]

Hi Joe,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

[joe_infusion]

That seems to have solved the issue, and no one else is reporting any problems. Thanks for your help!

Joe