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Error when I have to sign a document with a date

New Here ,
Nov 23, 2023 Nov 23, 2023

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  • When I have to sign a document, I get stuck on the date column. It tells me to fill in the correct format according to the example that comes up. But no matter how I write the date, the program says it's wrong, so now I can't proceed with the signing. What could I have done wrong?
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Security digital signatures and esignatures

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Community Expert ,
Nov 23, 2023 Nov 23, 2023

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quote
  • When I have to sign a document, I get stuck on the date column. It tells me to fill in the correct format according to the example that comes up. But no matter how I write the date, the program says it's wrong, so now I can't proceed with the signing. What could I have done wrong?

By @Peter Hollström

Check the date settings of your computer. Are they "localized" or do they follow the American standard? For testing, try to set that to what the Acrobat file expects.

 

Is that on all documents or only for a specific document?

 

What is your exact version on Acrobat?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 24, 2024 Jan 24, 2024

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Hi, I am getting the same issue. See screenshot. What am I doing wrong/how can I fix this? Thank you

 

Dimpel3501570862c0_0-1706131616660.png

 

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Community Beginner ,
Feb 21, 2024 Feb 21, 2024

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same here!

 

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New Here ,
Feb 23, 2024 Feb 23, 2024

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How did you fix it?

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Community Beginner ,
Feb 23, 2024 Feb 23, 2024

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i didn't fix it, but found a sort of workaround.

When using teh predefined field "signing date" instead of "date", it is filled automatically....

the issue with the "date" field remains, and therfore I request Adobe to fix it...

 

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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Whoever created the form entered the date format incorrectly. "jjjj" is not how you specify a year. It needs to be "yyyy".

My guess is they are probably Dutch or German speakers and used their own language's first letters for "Year", instead of the English ones, which are the global standard. Report the issue to them.

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Community Beginner ,
Feb 23, 2024 Feb 23, 2024

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Not sure if I follow you...

It isn''t a form someone made that I'm trying  to fill. I''m trying to prepare a document that can be signed by someone else, using the fields Adobe is giving me...

 

 

 

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Community Beginner ,
Feb 23, 2024 Feb 23, 2024

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available options to me for date format. 

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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I recommend posting in the Adobe Sign forum, then. It seems to me to be a bug where the UI of the application is localized, but not the actual date format string. Your UI is in Dutch but the text of the message from earlier is in English. You'll notice that it doesn't recognize "jjjj" as a correct pattern, as the message does not show the year number in the example.

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New Here ,
Feb 23, 2024 Feb 23, 2024

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I also tried changing my language settings and the UI but was still getting the same issue. Unfortunately it hasn't been resolved yet so I ended up removing the date field.

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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A digitally signed document is necessarily dated, so the Date field is redundant.

 

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