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Every PDF in my Computer has changed to Chrome Documents

New Here ,
Oct 29, 2021 Oct 29, 2021

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Either last week or the week before, I installed an updated Acrobat Reader.  Now I do not know if it happened then or what is going on.  Today I tried to download and document and save it as a PDF to my laptop.  Everytime I tried it downloaded and saved as a Chrome Document.  I early today, I sent an email to the company believing that they were preventing me from saving as a PDF, but as I'm looking at my files, I see every PDF document on my laptop has changed to a Chrome HTML document and I don't know why or how to fix it.  I went into Chrome and reset the Acobat extension as default and it is still saving every document as a Chrome HTML Document and I can only read the PDF online.  It cannot be saved to may computer as normal.  Can anyone help he understand what has happened or how I can fix this, or is this something new and you can no longer save PDF documents directly to your computer and they can only be read online from the site you downloaded them from.  Please, is you can give me any assistance I would appreciate it, because I am perplexed to find all my PDF documents converted to Chome document.

 

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correct answers 1 Correct answer

Adobe Employee , Aug 13, 2024 Aug 13, 2024

Hi @cynthia_8679,

Hope you are doing well. Thanks for writing in!

 

From the description, it seems the default application to open PDF files has changed to Google Chrome.

 

You might want to change it by following the steps below:

1. Right-click on any PDF file;

2. Click "Properties";

3. Click the "Change" button to the right of "Opens With;"

4. Select Acrobat Reader 

5. Click Apply

 

Hope this helps.

 

-Souvik

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LEGEND ,
Oct 29, 2021 Oct 29, 2021

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You can try starting Acrobat Reader. then opening these PDFs with the Open menu. Does it work?

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New Here ,
Oct 29, 2021 Oct 29, 2021

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I tried some of the suggestions from the community and they worked.  I now have all my PDFs changed back and I thank you all for you help.

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New Here ,
Aug 13, 2024 Aug 13, 2024

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Hello, I am having the exact issue, which has just started today. Please let me know what community suggestions worked for you. I am not finding applicable suggestions.

 

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Adobe Employee ,
Aug 13, 2024 Aug 13, 2024

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Hi @cynthia_8679,

Hope you are doing well. Thanks for writing in!

 

From the description, it seems the default application to open PDF files has changed to Google Chrome.

 

You might want to change it by following the steps below:

1. Right-click on any PDF file;

2. Click "Properties";

3. Click the "Change" button to the right of "Opens With;"

4. Select Acrobat Reader 

5. Click Apply

 

Hope this helps.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

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New Here ,
Aug 14, 2024 Aug 14, 2024

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Thank you very much. This really confused me. I don't know why it happened. Thank you again.

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New Here ,
Sep 19, 2024 Sep 19, 2024

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This worked for me.  Thanks!

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Adobe Employee ,
Sep 20, 2024 Sep 20, 2024

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Thanks @gilt785 @cynthia_8679 for letting us know that it worked.

 

The solution has been marked as correct for any future users with the same issue to use as reference.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

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