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Exception processing message 0xc0000139 unexpected parameters

New Here ,
Apr 28, 2021 Apr 28, 2021

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Di,

 

I got this message using Acrobat DC, What can I do ?

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correct answers 3 Correct answers

New Here , Jun 18, 2021 Jun 18, 2021

SAME! Except ONLY when Quickbooks, any version, is open.

I uninstalled, Quickbooks and Adobe, this error persists. I am unable to edit any pdf paper/file/form i get an error after i type one single letter. I close QB, error goes away. 

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Community Beginner , Dec 08, 2021 Dec 08, 2021

I followed the procedure that Chad22042564ifeee posted and have been error free for a week.

Chad22042564ifee just posted in a community you follow.

 

 
 

Apr 28, 2021 02:28 AM in Acrobat Discussions

Re: Exception processing message 0xc0000139 unexpected parameters

 

One of my clients had the same issue and this method worked. Thanks for the easy fix.

 

1. Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  ,

 

2. Reboot the comp

...

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New Here , Dec 08, 2023 Dec 08, 2023

I just did the download and it fixed the problem.

 

 https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

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Adobe Employee ,
Apr 28, 2021 Apr 28, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are getting the error 'Exception processing message 0xc0000139 unexpected parameters'

 

Would you mind sharing the workflow/steps you are doing that leads you to this error message?

 

What is the version of the Adobe Acrobat/Reader Dc you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates.

 

Are you on Mac or Windows machine and what is the version of the OS? Please check for any missing/pending updates and try updating the OS and reboot the computer once.  Also, please try to repair the installation of Adobe Acrobat/Reader DC application (Win Only) Go to Help > Repair Installation and reboot the computer once.

 

You may also check out the similar discussion https://community.adobe.com/t5/acrobat-reader/adobe-acrobat-reader-dc-search-find-functionality-crtr... and see if that helps.

 

Regards

Amal

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New Here ,
Jun 18, 2021 Jun 18, 2021

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SAME! Except ONLY when Quickbooks, any version, is open.

I uninstalled, Quickbooks and Adobe, this error persists. I am unable to edit any pdf paper/file/form i get an error after i type one single letter. I close QB, error goes away. 

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Explorer ,
Jul 19, 2021 Jul 19, 2021

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Glad I found your post. I'm having exactly the same issue but I never thought to trying closing Quickbooks. That's it. Did you ever find a solution? Something has changed. I've used Acrobat and Quickbooks for more than a decade without issue. Having to close QB to use Acrobat is infuriating. 

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New Here ,
Aug 13, 2021 Aug 13, 2021

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I am having the exact same issue. QB and Acrobat DC suddenly are not working together.

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New Here ,
Aug 20, 2021 Aug 20, 2021

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Same issue here.  I definitely need quickbooks and adobe to work together....

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New Here ,
Nov 24, 2023 Nov 24, 2023

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Yap, when Quickbooks is open. I'll be happy to fix your bug if you need a software engineer! That is now 2 years already that Adobe is asleep.

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New Here ,
Sep 14, 2021 Sep 14, 2021

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Same here! So glad I saw this thread. I closed QB to see if Adobe would work, and it did. No more "Exception processing message" while QB closed. Something has definately changed! What a pain to have to close one program to work in another... 

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Adobe Employee ,
Sep 15, 2021 Sep 15, 2021

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Hi All,

 

Sorry for the trouble.

 

We have released an update for the Acrobat/ Reader.  Please try updating the applicaiton to the latest version and check if that resolves the issue.

You may refer to the following help document for more information about the latest update version: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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Community Beginner ,
Oct 08, 2021 Oct 08, 2021

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I have replaced the PC with a new one.  I have updated to Adobe Acrobat DC 21.007.20095.

And yet, if QuickBooks is open I am unable to type text into a PDF.  If I close QuickBooks I type again in the PDF.  I can re-open QuickBooks and everything works for a few hours and then the error returns.

---------------------------
Windows - Entry Point Not Found
---------------------------
Exception Processing Message 0xc0000139 - Unexpected parameters
---------------------------
OK
---------------------------

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New Here ,
Nov 01, 2021 Nov 01, 2021

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I'm still having the exact same issue and my Adobe is updated constantly, I've enven done the "repair" and still get the error message when QuickBooks is open.  This is EXTREMELY frustrating!!

 

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New Here ,
Nov 09, 2021 Nov 09, 2021

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I am also having the same issue. Mine is only happening when QuickBooks is open. I have updated and using version 2021.007.20099 of Adobe Acrobat Pro DC. Thank you.

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New Here ,
Nov 16, 2021 Nov 16, 2021

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I am also having this problem however, we don't use QB & I am still getting this.  I've done the repair & now am going to try to uninstall & reinstall.  I edit PDF's often & this error message doesn't let me do anything but add text.

I'd love for this to be fixed quickly!

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New Here ,
Apr 06, 2023 Apr 06, 2023

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Exact same thing is happening to me and we run a business daily. Never had this problem until I got a new computer and had to resign in. This is ridiculous since we pay for both programs. 

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Explorer ,
Apr 06, 2023 Apr 06, 2023

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Hi KaraCBO

I feel your pain. I reported this issue quite a while ago on behalf of a customer. It appears to be quite a tricky issue to fix.
The Adobe developers have been requesting logs from customers experiencing the issue. If you are open to it, I can send the information on how to do so

Take care

Steve Quinn

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New Here ,
Nov 29, 2021 Nov 29, 2021

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This is still an issue as of 11/29/21. It's been happening for months now. For a while it was only happening when QuickBooks was on the login screen, now it happens any time QuickBooks is open. It's really annoying to have to close QB to use Acrobat. Don't know which program is ACTUALLY the problem, but I suspect QB as those developers never seem to care how their product plays with others, but I could be wrong. I am currently on version 2021.007.20099 and this happens when QuickBooks is open and I try to type ANYTHING. Even using Esc or hitting ANY key on my keyboard, even if I'm not trying to DO anything. I have also tried repairing my installation and making sure QuickBooks is updated as well. Windows 10, also up to date as far as I can tell.

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New Here ,
Dec 01, 2021 Dec 01, 2021

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Hi, Same here. Having issues all the time. Employees complaining as well. Please any solution!!?

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Adobe Employee ,
Dec 02, 2021 Dec 02, 2021

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Hi there

 

Please check the correct answer marked in the smlar discussion https://community.adobe.com/t5/acrobat-discussions/exception-processing-message-0xc0000139-unexpecte... and see if that works for you.

 

Regards

Amal

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New Here ,
Dec 02, 2021 Dec 02, 2021

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Yes, I tried uninstalling and using the cleaner tool, rebooted and
reinstalled. The issue went away briefly, but then started happening again
within a few hours.

Lisa Tozier

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Adobe Employee ,
Dec 03, 2021 Dec 03, 2021

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Hi Lisa

 

We are sorry to hear that. Please try to create a new test user profile with full admin rights in Windows or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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New Here ,
Dec 08, 2021 Dec 08, 2021

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I'm so glad I found this post! I've been having this issue lately as well. I never would have thought that closing Quickbooks would make the Adobe error stop, but it does! Now I know how to work around, but it would be great if this could be fixed ASAP!

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Community Beginner ,
Dec 08, 2021 Dec 08, 2021

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I followed the procedure that Chad22042564ifeee posted and have been error free for a week.

Chad22042564ifee just posted in a community you follow.

 

 
 

Apr 28, 2021 02:28 AM in Acrobat Discussions

Re: Exception processing message 0xc0000139 unexpected parameters

 

One of my clients had the same issue and this method worked. Thanks for the easy fix.

 

1. Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  ,

 

2. Reboot the computer once and reinstall the application.

 

3. I just logged the client back in and reinstalled adobe acrobat.

 

This worked...Note I had to uncheck the box for the adobe something verifyer. I think it may of been an update.

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Community Beginner ,
Dec 09, 2021 Dec 09, 2021

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Unfortunately, not even an hour after I posted about being error free for a week, the issue returned.  I am still seeking a permanent fix.

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New Here ,
Dec 09, 2021 Dec 09, 2021

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Same here. I tried this fix yesterday. It held for a short time, then back to the same problem.

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New Here ,
Dec 08, 2023 Dec 08, 2023

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I just did the download and it fixed the problem.

 

 https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

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