File Unable to Open

[JIBRAN23635236b15t]

Hi Community,

I hope you are all good.

I have an issue, i am unable to open the file because it says the file path is too long, and one thing i have directory within a directory, i am able to open file in Browser, or even Online inside the OneDrive, but unable to open in Adobe Reader. 

I have done many troubhleshooting steps these are:

Update the Software and other available option inside the community but not works for me.

Anything from all, it appreciated.

Best Regards

[Test Screen Name]

What version of Reader?

[Amal. · Accepted solution]

Hi there

++ adding to the discussion

What happens when you try to shorten the file path name? Please try to shorten the file path name and see if that helps.

Also, make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once and check

Regards

Amal

[JIBRAN23635236b15t]

Yes, when i shorten the file name, its works.

[JIBRAN23635236b15t]

But, this is not the case, what other option do we have beside shorten the file name.

[karen_8709]

Hi, i am unable to open adobe pdf files . 

Please help

[S. S]

Hi @karen_8709,

Hope you are doing well. Sorry for the trouble with viewing files on Acrobat.

Do you see any error message when trying to open the files?

Please share a few pieces of information for further investigation:

1. The app version of Acrobat you use (go to Home > Profile > About Acrobat);

2. A screen recording of the entire event for better understanding;

3. The location where the files are saved. Are they on your device's internal storage, cloud storage;

4. A sample file where you experience the issue for us to reproduce in-house.

While you share the info, please ensure that you on the latest update of the application per your AppStore for the best experience.

Look forward to hearing from you.

Regards,
Souvik.