File Unable to Open

New Here ,
Mar 17, 2022 Mar 17, 2022

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Hi Community,

I hope you are all good.

I have an issue, i am unable to open the file because it says the file path is too long, and one thing i have directory within a directory, i am able to open file in Browser, or even Online inside the OneDrive, but unable to open in Adobe Reader. 

I have done many troubhleshooting steps these are:

Update the Software and other available option inside the community but not works for me.

Anything from all, it appreciated.

 

Best Regards

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General troubleshooting , View PDF , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 17, 2022 Mar 17, 2022

Hi there

 

++ adding to the discussion

 

What happens when you try to shorten the file path name? Please try to shorten the file path name and see if that helps.

 

Also, make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once and check

 

Regards

Amal

 

 

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LEGEND ,
Mar 17, 2022 Mar 17, 2022

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What version of Reader?

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Adobe Employee ,
Mar 17, 2022 Mar 17, 2022

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Hi there

 

++ adding to the discussion

 

What happens when you try to shorten the file path name? Please try to shorten the file path name and see if that helps.

 

Also, make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once and check

 

Regards

Amal

 

 

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New Here ,
Mar 17, 2022 Mar 17, 2022

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Yes, when i shorten the file name, its works.

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New Here ,
Mar 18, 2022 Mar 18, 2022

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But, this is not the case, what other option do we have beside shorten the file name.

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