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Files opened from iCloud Drive not showing in recent files

Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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I am using Mac OS 11.7.10 and Adobe Acrobat Reader 2024.001.20604. Since last night, any PDFs I open from iCloud Drive on my Mac are not showing in my recently opened files in Acrobat Reader. I have never had a problem with this before. I already tried turning off my computer and restarting it. In Preferences, the "Documents in recently used list" setting hasn't changed (it's at 100). Additionally, I already had a file in my recently opened files list that was from iCloud Drive. It is not at the top of the list, and if I open the file again, it doesn't move to the top of the list. Can anyone help?

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General troubleshooting , Mac , Modern Acrobat

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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I'm having the same problem. I have Mac OS Sonoma 14.4, Acrobat Pro 2024.001.20615 but I've seen other posts from people not using Mac that are having the same problem.

 

I tried uninstalling Acrobat Pro and reinstalling, but it didn't help. If I save the file to the desktop or Documents folder, it works. But if I save it to my folders which are not under Documents, it doesn't work. Nothing shows in the Recent list except older files, and when I try to mark it as a Favorite, I get a dialog box that says it must be saved first. But, it still doesn't work unless I save it to the Desktop or Documents folder. This has never been a problem before.

 

Adobe, please fix this bug.

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New Here ,
Apr 01, 2024 Apr 01, 2024

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Same here since last week.

Also using Mac OS Sonoma 14.4 and  Acrobat DC Reader 2024.001.20615. Extremely annoying, frankly.

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New Here ,
Apr 02, 2024 Apr 02, 2024

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Not only it doesn't remeber having opened the icloud files. It allows you to mark them as Favorites... But then it doesn´t show the files in the favorites list.

What a shoddy work. I usually have around 20 files simultaneously opened in clusters corresponding to different branches of my work. I now have to keep track *manually* of the files that I'm using.

So far two mornings of work lost because of this extremely unprofessional display by Adobe. I can hardly express how annoyed I am.

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Explorer ,
Apr 02, 2024 Apr 02, 2024

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This is happening to me, except I use Google Drive to sync my files to my computer, not iCloud, and sometimes I open files from a client's Dropbox folder that I have also synced to my computer. The only files that show up in my Recent Files list are PDFs that I've saved to the Adobe cloud, or are saved to my desktop.

 

This is a new behavior. The Recent Files list used to include files that were synced to my computer via other cloud drive services.

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Explorer ,
Apr 02, 2024 Apr 02, 2024

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I'm using MacOS Ventura 13.5.2, Google Drive version 89.0.2.0, Dropbox version 195.4.4995, and Acrobat version 24.1.

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Community Beginner ,
Apr 03, 2024 Apr 03, 2024

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I am not saavy with computers. It seems some other people who post on forums are at least a little more saavy than I am. The problem going on here seems to be that Acrobat Reader is no longer recognizing all the PDF files on iCloud Drive as local files. If I open Acrobat Reader to the Home screen, in the top center section on the right you see there you can click something which says "Open File", you click that, it says you can "Add File Storage", which shows some cloud storage apps but not iCloud Drive.

 

Screen Shot 2024-04-03 at 4.51.16 PM.png

 

Screen Shot 2024-04-03 at 4.52.53 PM.png

 

 Also when you click "Open File" from the same place as before, other than "Add File Storage" it also shows "Your Computer" and then "Select from a Recent Folder", but it doesn't show for me the iCloud Drive folder and I don't see any way to add it. 

 

 

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New Here ,
Apr 17, 2024 Apr 17, 2024

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I am having the same problem with recent files from iCloud no longer showing after the most recent update. Because I need access to multiple files from the previous day, I now have to waste a lot of time hunting down the previous day's files before I can begin work. I have no interest in switching to another cloud service. If this doesn't get fixed soon, I might look at dropping Adobe Acrobat Pro for another pdf program.

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Explorer ,
May 03, 2024 May 03, 2024

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Sharing your frustrations… exactly the same situation with integrated Dropbox. Files in Dropbox do not appear as recents. Files anywhere else on hard disk do.  Maddening.

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Explorer ,
May 03, 2024 May 03, 2024

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Actually after several hours scouring preferences and forums orver the the last few weeks to no avail I just discovered "Add file storage" on the home tab which allows linking to dropbox - unbelievable. 

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Community Beginner ,
May 03, 2024 May 03, 2024

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I posted about that in this thread but it doesn't have an option for iCloud. 

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Adobe Employee ,
May 03, 2024 May 03, 2024

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Hi All,

 

Thank you for reaching out and reporting this.

 

The issue has been reported to the team, and they are working on fixing it.

We will update you once we have more information. We appreciate your patience. 

 

Thanks,

Meenakshi

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Community Beginner ,
May 09, 2024 May 09, 2024

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Thank you for letting us know this is still being worked on, MeenakshiNegi. Since this has been a problem for over six months, it's getting very frustrating. I am now looking into other software to use instead of Acrobat Pro. That's huge because I've been an extremely happy Acrobat user for over 30 years, along with other Adobe products. I absolutely do not want to switch to a different app, but it's very difficult and time consuming to search through the file system to find the same folders every single time that I need them, which is several times a day.  This is not the quality that Adobe products have always given users throughout their history. Hopefully this is fixed soon. Thank you again for your update.

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Explorer ,
May 22, 2024 May 22, 2024

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Yep, same issue here. Running latest software on Ventura 13.6.7.

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Explorer ,
May 23, 2024 May 23, 2024

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I'm having the same problem using Box Drive.
Linking Acrobat to Box doesn't help. Recents simply don't stick.
Conversely, I don't have the same problem with files in iCloud.
OS Sonoma 14.5

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Community Beginner ,
May 23, 2024 May 23, 2024

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Apple support told me that iCloud is simply a copy of our Mac hard drive files. Even though it looks like we are opening files from iCloud on the Mac, they are actually being opened from your hard drive and just updated to iCloud so you can access them from other devices. 

 

If you keep files under Documents/Desktop folders, Acrobat still recognizes them. I keep files in folders that are not under Documents/Desktop.  Acrobat no longer recognizes any of my files that are not in Documents/Desktop. If you keep all files on the Desktop or under the Document folder, that might be why you aren't having any problems with Acrobat recognizing them even though you use iCloud. 

 

I don't have any other devices, so I wonder if anyone using Acrobat on a different type of device where the files are not on the hard drive are having issues with Acrobat not recognizing them to add as Recent?

 

Maybe someone can let me know if they are seeing a different situation with iCloud. Thank you!

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Community Beginner ,
Apr 19, 2024 Apr 19, 2024

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So the long and short of it is in the title: the recent files list is not updating in my Acrobat Reader. I've been noticing this behaviour since the end of February/the start of March. I don't know the exact date, but I know I had a job where I had to juggle tons of PDFs, and it was a pain.

 

I have three machines, I checked all of them, and the recent files list doesn't work on any of them.

 

Version 1.

Acrobat Reader version: 2024.002.20687

macOS version: Sonoma 14.4.1. on an M1 Mac Mini

I've reinstalled this today, just to see if it changes anything. It didn't.

 

Version 2.

Acrobat Reader version: 2024.002.20687

macOS version: Ventura 13.6.6. on a 2017 Macbook Pro

According to this version's recent files, I last opened a pdf file on 14 March, which is not true, I just opened a file to test it. I'm also not signed into my Adobe Account here, unlike with versions 1. and 3.

 

Version 3.

Acrobat Reader version: 2024.001.20643

macOS version: Sonoma 14.4.1. on an M1 Macbook Air

 

On every version, my settings look like this:

 

adamsarpatki_0-1713514745259.png

 

And if I sign in in a browser, my recent files list is still empty.

adamsarpatki_1-1713514907078.png

 

So, what should I do? I'm working with PDFs all day, the recent list is my best colleague. 🙂

Thank you!

 

[Moderator merged the thread]

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Community Expert ,
Apr 19, 2024 Apr 19, 2024

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[MOVED TO THE ACROBAT READER DISCUSSIONS]

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Adobe Employee ,
Apr 19, 2024 Apr 19, 2024

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Hi adam.sarpatki,

 

Thank you for reaching out.

 

Please share the screenshot for the desktop application showing the recent list. Also, let us know if the issue started after the recent update or if it was the same as in February.

We tried replicating the behavior on our end, and it works fine. It would be helpful if you could share the screen recording of the issue so we can share it with the team. 

 

Thanks,

Meenakshi

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Community Beginner ,
Apr 19, 2024 Apr 19, 2024

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Sure, I recorded a Loom for you showing the issue: https://www.loom.com/share/b72bab834a3343058cc4b2c030b432ca?sid=7e6a200d-8974-4a12-9896-6abdd42382f0

I hope everything will be clear, I was trying to find files and folders without any sensitive info.

 

1. The test_pdf file I opened was stored locally. That showed up on the Recent list without issue.

2. Then I opened a file from Google Drive, like I always do when I'm working, straight from Finder. That didn't show up, even though it was downloaded.

3. When I linked Google Drive and Adobe Acrobat, the same file did show up on the list. Which is strange. I didn't know this "add file storage" feature existed. Still, it would be nice if it wasn't required for files from Google Drive to show up on the list.

 

This issue started kind of at the end of February. I don't know the exact date or if it was before or after the recent update, sorry. The issue is also present on my Macbook Air which has a previous version of Reader (see my previous post), but that's about all I can say on the matter.

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Community Beginner ,
Apr 26, 2024 Apr 26, 2024

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Hey, @MeenakshiNegi, sorry for not tagging you in my previous reply. I've only just noticed that I probably should've done that.

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New Here ,
May 03, 2024 May 03, 2024

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Same issue here too.  Started after last update.

Adobe Acrobat Pro version 2024.002.20687

Macbook Pro 2020

Sonoma 14.4.1

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New Here ,
Apr 21, 2024 Apr 21, 2024

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Hello. I am having the exact same problem and it only started recently.  I am using a MacBook Pro with Sonoma 14.1, 2.4 GHz 8-Core Intel Core i9 processor. Need resolution. Very incovenient issue.  Thank you

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Community Beginner ,
Apr 25, 2024 Apr 25, 2024

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Same exact issue in Acrobat DC on Mac. Started today when it updated to Version 24. I've had more than a dozen PDFs open since then and not a one of them has added to Recents in the desktop app or the web app.

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New Here ,
Apr 26, 2024 Apr 26, 2024

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Same here - recent update to Acrobat has stopped my recents list working. No PDFs get added to the recents list since the update. I am on Macbook Pro M1 Pro with Ventura 13.6.6

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