Files opened from iCloud Drive not showing in recent files

[Jeff36157730ms5e]

I am using Mac OS 11.7.10 and Adobe Acrobat Reader 2024.001.20604. Since last night, any PDFs I open from iCloud Drive on my Mac are not showing in my recently opened files in Acrobat Reader. I have never had a problem with this before. I already tried turning off my computer and restarting it. In Preferences, the "Documents in recently used list" setting hasn't changed (it's at 100). Additionally, I already had a file in my recently opened files list that was from iCloud Drive. It is not at the top of the list, and if I open the file again, it doesn't move to the top of the list. Can anyone help?

[beautiful_idealist1674]

I'm having the same problem. I have Mac OS Sonoma 14.4, Acrobat Pro 2024.001.20615 but I've seen other posts from people not using Mac that are having the same problem.

I tried uninstalling Acrobat Pro and reinstalling, but it didn't help. If I save the file to the desktop or Documents folder, it works. But if I save it to my folders which are not under Documents, it doesn't work. Nothing shows in the Recent list except older files, and when I try to mark it as a Favorite, I get a dialog box that says it must be saved first. But, it still doesn't work unless I save it to the Desktop or Documents folder. This has never been a problem before.

Adobe, please fix this bug.

[Antonio36446813e4xk]

Same here since last week.

Also using Mac OS Sonoma 14.4 and  Acrobat DC Reader 2024.001.20615. Extremely annoying, frankly.

[Antonio36446813e4xk]

Not only it doesn't remeber having opened the icloud files. It allows you to mark them as Favorites... But then it doesn´t show the files in the favorites list.

What a shoddy work. I usually have around 20 files simultaneously opened in clusters corresponding to different branches of my work. I now have to keep track *manually* of the files that I'm using.

So far two mornings of work lost because of this extremely unprofessional display by Adobe. I can hardly express how annoyed I am.

[eleighb]

This is happening to me, except I use Google Drive to sync my files to my computer, not iCloud, and sometimes I open files from a client's Dropbox folder that I have also synced to my computer. The only files that show up in my Recent Files list are PDFs that I've saved to the Adobe cloud, or are saved to my desktop.

This is a new behavior. The Recent Files list used to include files that were synced to my computer via other cloud drive services.

[eleighb]

I'm using MacOS Ventura 13.5.2, Google Drive version 89.0.2.0, Dropbox version 195.4.4995, and Acrobat version 24.1.

[Jeff36157730ms5e]

I am not saavy with computers. It seems some other people who post on forums are at least a little more saavy than I am. The problem going on here seems to be that Acrobat Reader is no longer recognizing all the PDF files on iCloud Drive as local files. If I open Acrobat Reader to the Home screen, in the top center section on the right you see there you can click something which says "Open File", you click that, it says you can "Add File Storage", which shows some cloud storage apps but not iCloud Drive.

 Also when you click "Open File" from the same place as before, other than "Add File Storage" it also shows "Your Computer" and then "Select from a Recent Folder", but it doesn't show for me the iCloud Drive folder and I don't see any way to add it. 

[Robert36798596wv58]

I am having the same problem with recent files from iCloud no longer showing after the most recent update. Because I need access to multiple files from the previous day, I now have to waste a lot of time hunting down the previous day's files before I can begin work. I have no interest in switching to another cloud service. If this doesn't get fixed soon, I might look at dropping Adobe Acrobat Pro for another pdf program.

[Irrational behaviours]

Sharing your frustrations… exactly the same situation with integrated Dropbox. Files in Dropbox do not appear as recents. Files anywhere else on hard disk do.  Maddening.

[Irrational behaviours]

Actually after several hours scouring preferences and forums orver the the last few weeks to no avail I just discovered "Add file storage" on the home tab which allows linking to dropbox - unbelievable. 

[Jeff36157730ms5e]

I posted about that in this thread but it doesn't have an option for iCloud. 

[mermaiddesign]

OMG thank you so much for saving me so much time and stress

[Meenakshi Negi]

Hi All,

Thank you for reaching out and reporting this.

The issue has been reported to the team, and they are working on fixing it.

We will update you once we have more information. We appreciate your patience. 

Thanks,

Meenakshi

[beautiful_idealist1674]

Thank you for letting us know this is still being worked on, MeenakshiNegi. Since this has been a problem for over six months, it's getting very frustrating. I am now looking into other software to use instead of Acrobat Pro. That's huge because I've been an extremely happy Acrobat user for over 30 years, along with other Adobe products. I absolutely do not want to switch to a different app, but it's very difficult and time consuming to search through the file system to find the same folders every single time that I need them, which is several times a day.  This is not the quality that Adobe products have always given users throughout their history. Hopefully this is fixed soon. Thank you again for your update.

[jamesh70351631]

Acrobat Pro was a reliable app, but recent updates have made it nearly unusable. The difference between the ease of use of Creative Cloud apps like Photoshop, Illustrator and InDesign compared to that lack of ease of use of Acrobat Pro is remarkable!

As @beautiful_idealist1674 wrote, "it's very difficult and time consuming to search through the file system to find the same folders every single time that I need them, which is several times a day." I've stoped using Acrobat Pro until this is resolved.

[Kelly38098256ivx0]

Has a resolution for this issue been found?

[jamesh70351631]

No, no resolution has been found.

However, Adobe would LOVE for all Acrobat users to check out their new AI features! Ugh.

This bug has made Acrobat a waste of money. 

[davidwfox]

OK, so 10 weeks have passed, I just updated Acrobat Mac and pft ... "recent files" since April have disappeared. Grrrrr

[beautiful_idealist1674]

Here is a reply I received on July 10. I wonder whether it's somehow related to the new AI features and Adobe feels that's more important than a Recent list of files? So frustrating and detrimental to workflow. For anyone who used Acrobat Pro and switched to another software, I'd be interested to know how well it works for you. Thank you.

"The team is still investigating this issue. However, we will check with the team for the latest information on progress. We appreciate your patience. Thanks, Meenakshi"

[Sandra388732446mlp]

Are there any updates yet? It still doesn't work 

[ChocolateDog]

Reported in March of 2024 and STILL no solution.

[andyp85260690]

Yep, same issue here. Running latest software on Ventura 13.6.7.

[DaveyCrokit]

I'm having the same problem using Box Drive.
Linking Acrobat to Box doesn't help. Recents simply don't stick.
Conversely, I don't have the same problem with files in iCloud.
OS Sonoma 14.5

[beautiful_idealist1674]

Apple support told me that iCloud is simply a copy of our Mac hard drive files. Even though it looks like we are opening files from iCloud on the Mac, they are actually being opened from your hard drive and just updated to iCloud so you can access them from other devices. 

If you keep files under Documents/Desktop folders, Acrobat still recognizes them. I keep files in folders that are not under Documents/Desktop.  Acrobat no longer recognizes any of my files that are not in Documents/Desktop. If you keep all files on the Desktop or under the Document folder, that might be why you aren't having any problems with Acrobat recognizing them even though you use iCloud. 

I don't have any other devices, so I wonder if anyone using Acrobat on a different type of device where the files are not on the hard drive are having issues with Acrobat not recognizing them to add as Recent?

Maybe someone can let me know if they are seeing a different situation with iCloud. Thank you!

[adam.sarpatki]

So the long and short of it is in the title: the recent files list is not updating in my Acrobat Reader. I've been noticing this behaviour since the end of February/the start of March. I don't know the exact date, but I know I had a job where I had to juggle tons of PDFs, and it was a pain.

I have three machines, I checked all of them, and the recent files list doesn't work on any of them.

Version 1.

Acrobat Reader version: 2024.002.20687

macOS version: Sonoma 14.4.1. on an M1 Mac Mini

I've reinstalled this today, just to see if it changes anything. It didn't.

Version 2.

Acrobat Reader version: 2024.002.20687

macOS version: Ventura 13.6.6. on a 2017 Macbook Pro

According to this version's recent files, I last opened a pdf file on 14 March, which is not true, I just opened a file to test it. I'm also not signed into my Adobe Account here, unlike with versions 1. and 3.

Version 3.

Acrobat Reader version: 2024.001.20643

macOS version: Sonoma 14.4.1. on an M1 Macbook Air

On every version, my settings look like this:

And if I sign in in a browser, my recent files list is still empty.

So, what should I do? I'm working with PDFs all day, the recent list is my best colleague. 🙂

Thank you!

[Moderator merged the thread]