Fill and Sign - CAnnot Save - Returns Unknown error

Report · Oct 05, 2016

Acrobat Reader DC Version 2015.017.20053

Windows 10 Pro 10.0.14393 Build 14393

I see that there are a few issues pertaining to fill and sign, but most indicate not being able to do so at all.

My issue is somewhat different in that I can go through the entire process of filling and signing the document, but when I try and Save or Save as, Acrobat Reader DC returns an error: "The operation failed because Adobe Acrobat DC encountered an unknown error"

If one opens the Fill and Sign option and tries to save without making any additions, amendments or signatures, it does not encounter the issue and will save the document quite happily. The moment one enters any text or a signature and attempts to save, it returns the above error.

I have uninstalled and reinstalled the program in its entirety (this includes removing and cleaning up the registry and folders prior to reinstalling). I attempted repairing the installation. All to no avail.

Edited to add: I have tested this version of Adobe Reader DC on a pre-Anniversary Update Version of Windows 10 Pro and on a Windows 7 Ultimate platform with exactly the same issues. It is clear that the problem is with the latest iteration of Adobe Reader DC and not with the platform that it is running on.

Message was edited by: Craig King

Report · Oct 06, 2016

Hi RVFmal

Could you please let us know if you are experiencing this issue with a particular PDF form.

Have you tried to replicate the issue with forms?

Can you share the file with us so we can check it on our end?

Please share the dot version of Adobe application you are using.

Regards,

Meenakshi

Report · Oct 06, 2016

Good Morning Meenakshi

Thank you for the response. It happens with various forms (although admittedly, not with all forms - I ascertained this through trying a number of different forms from various sources - a 30% success rate).

I can send you a form that will returns the error if it would help resolve the issue.

The Version is in my original post.

KInd regards,

Craig

Report · Oct 06, 2016

Hi Craig King,

Thank you for your prompt reply and sorry for the inconvenience caused to you.

It will be great if you could share a PDF file with us on which the issue can be reproduced. This will help us to identify the problem real quick.

Thanks and Regards,

Sandeep Grover

Report · Oct 06, 2016

Hi Sandeep

Can you advise how I can share a file with you to test and troubleshoot as apart from inserting an image or a video, I cannot seem to find the function to add an attachment.

Kind regards,

Craig

Report · Feb 21, 2017

I too, am having the same problem as listed above.

Whenever I add text to a document and then try and save it or print it, I get the "The operation failed because Adobe encountered an unknown error". I attempted to follow the instructions posted, however when I click on File/Print, I do not see Adobe listed as an option in the drop down box.

I attempted to share the link here, but received the same error message.

Please help.

Karey

Report · Feb 24, 2017

I can add my signature to a PDF, but when I attempt to save the signed PDF, I get an Adobe Reader dialog box with the message, "The operation failed because Adobe Acrobat DC encountered an unknown error." It happens on every PDF that I try to sign -- meaning it's not specific to any one PDF document; it affects all of them. It also happens from every PC or Mac that I use. I'm using Adobe Acrobat Reader DC (15.023.20070).

The error happens both when I'm signed in to Adobe via Reader and also when I'm not signed in. It happens after I use my signature image (JPG or PNG) and also when I use initials (i.e. Tools > Sign > Add Initials > Drag initials onto page) to sign a document. The error occurs in any of these three events: when I click 'File' > 'Save', when I click 'File' > 'Save As', or when I click 'Fill & Sign' > 'Back to Document'.

When this error occurs, nothing is logged to the Application or System logs in Event Viewer, and I can't find any Adobe-specific logs on disk. Fill & Sign was working perfectly for me up until a couple weeks ago, and then it stopped working on all of my systems at around the same time.

The attached GIF shows this happening:

I hope this level of detail is helpful. If there is any way to obtain details about the error (e.g. by enabling debug logging), please let me know, and I will be happy to supply those additional details.

Dave

Report · Mar 31, 2017

And I too am seeing [functionally] this same error... on a fresh Windows 10 install, and the latest Reader DC (same version as quoted above), once I have performed any of the actions from the "Fill and Sign" tool, I am unable to exit "back to the document" - including main menu functions like Save [As].

To be clear, I don't see the exact same error as mentioned above - I need to go back a version or two to see that error - mine just silently refuses to do anything useful as soon as you insert a signature [image] or initials (typed).

It is beyond me how something this basic is in a shipping product, and for that matter, why this thread is marked "Assumed Answered" - the tool (for several versions, it would seem after spending the last day on this) is hopelessly broken.

PLEASE fix this, and echoing the last poster from February, I will happily run any test, and supply any requested info or debug logs.

EDIT 4/6/2017

===========

If the moderators do not change this thread back to an "open" / "NOT answered" state, I will be creating a new thread re-stating this problem... clearly this January "fix" mentioned did not do the job.

So... moderators? Will you please reset the "answered" state on this thread? Or is it preferred that I create yet another thread?

Report · Apr 06, 2017

RDaneel2 wrote
EDIT 4/6/2017
===========
If the moderators do not change this thread back to an "open" / "NOT answered" state, I will be creating a new thread re-stating this problem... clearly this January "fix" mentioned did not do the job.
So... moderators? Will you please reset the "answered" state on this thread? Or is it preferred that I create yet another thread?

Done.

Report · Apr 06, 2017

Adobe wont support by phone, this forum cant solve the problem, can you tell me where i can get the solution or do I just abandon all adobe products?

Report · Apr 06, 2017

Hi howardb84901259,

Would you help me with the contact information via private message: How Do I Send Private Message

Please include phone number, time zone and work hours only through private message.

-Tariq Dar.

Report · Apr 06, 2017

Thanks!

And, I *may* have a fix / workaround... I found that all the really bizarre behavior disappeared when I did the following:

1) Go to the Preferences > Security (Enhanced) settings page

2) Turn OFF the default-checked "Enable Protected Mode at startup" setting under "Sandbox Protections"

3) Restart Reader DC (as instructed)

After doing the above, things work as expected, with no weirdness I can see.

I will let others comment on why this setting that seems to cause so much trouble is enabled out of the box, and what "bad things" (if any) might happen by turning it off.

Report · May 05, 2017

I tried the above and I'm still having issues. Would someone please help!!!!

Report · May 05, 2017

Hi calo22,

Would you help me with the contact information via private message: How Do I Send Private Message

Please include a phone number, time zone and work hours only through private message.

-Tariq Dar.

Report · Apr 06, 2017

Hi Did you get a fix for this , I have the same problem

Report · Oct 06, 2016

Hi Craig,

You can us the send and Track application in Reader which will help generate an anonymous link of the file and then simply share the link with us.

Regards,

Sandeep

Report · Oct 07, 2016

Shared Files - Acrobat.com

Report · Oct 07, 2016

Hi Craig,

Please share the link of the PDF file.

Regards,

Sandeep

Report · Oct 07, 2016

Shared Files - Acrobat.com

Sandeep - please see above link

Eidted to add: I have removed the link due to lack of feedback

Report · Oct 19, 2016

Hi RVFmal ,

You may use Adobe send feature to share files with Sandeep, http://cloud.acrobat.com/send we can't see any link on the thread.

And you may share the link using private message: How Do I Send Private Message

Regards,

Tariq Dar.

Report · Oct 20, 2016

I included the links in two threads, but removed them due to no feedback. In the interim I uninstalled Adobe and rather purchased an alternative product.

Report · Jan 18, 2017

With the latest release of Acrobat on 10th January 2017, this issue has been addressed.

To get the latest product update, within the product, click on the menu Help-> Check for updates.

For more information about the release, please refer to Release Notes and the New Feature Summary .

Report · Feb 02, 2017

I'm having the same issue. I need to fill out a multipage form, and can only fill out and save the first page, the next page comes up with an error and doesn't let me save. I have acrobat 2017.

Thanks.

Report · Jun 11, 2017

I am also having the same problem. Can anyone help me with this?

Report · Jun 13, 2017

Hi cici2440,

Would you help me with the contact information via private message: How Do I Send Private Message

Please include a phone number, time zone and work hours only through private message.

-Tariq Dar.