Fill and Sign Crashes Adobe

[Safari25626738yvpg]

I have a user who is working with Acrobat Pro.  Each time they attemtp to use the Fill and Sign option, adobe crashes.  I am seeing an entry in the event log (see below).  User is running Windows 10 Pro.  Cehcked for all OS and App updates.  Uninstalled and reinstalled the app.  Sort of stuck on this one.

Log Name: Application Source: Application Error Date: 7/15/2024 11:27:03 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: OFS-HLHL8S3 Description: Faulting application name: Acrobat.exe, version: 24.2.20933.0, time stamp: 0x668ef0ea Faulting module name: ntdll.dll, version: 10.0.19041.4522, time stamp: 0x8a1bb6f3 Exception code: 0xc0000028 Fault offset: 0x00000000001025e6 Faulting process id: 0x25dc Faulting application start time: 0x01dad6cb662b84fc Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: b41876a2-2739-4e15-93a5-95e37504533a Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2024-07-15T15:27:03.2084284Z" /> <EventRecordID>108999</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>OFS-HLHL8S3</Computer> <Security /> </System> <EventData> <Data>Acrobat.exe</Data> <Data>24.2.20933.0</Data> <Data>668ef0ea</Data> <Data>ntdll.dll</Data> <Data>10.0.19041.4522</Data> <Data>8a1bb6f3</Data> <Data>c0000028</Data> <Data>00000000001025e6</Data> <Data>25dc</Data> <Data>01dad6cb662b84fc</Data> <Data>C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe</Data> <Data>C:\Windows\SYSTEM32\ntdll.dll</Data> <Data>b41876a2-2739-4e15-93a5-95e37504533a</Data> <Data> </Data> <Data> </Data> </EventData> </Event>

[Luis386410960smk]

Getting the same thing on my Acrobat Pro everytime I try Fill & Sign. Started yesterday and I updated all the software, Windows is up to date, did a reset on Acrobat preferences and no joy. 

[Meenakshi Negi]

Hi Safari25626738yvpg and Luis386410960smk,

Thank you for reaching out and reporting this.

As the application crashes when using the Fill & Sign tool, try the troubleshooting steps suggested here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html. 

If the issue still occurs, please share the following details for further investigation:

- Does the crash occur with a specific file or any file you use?

- Share the Acrobat or Reader version currently in use.

- Share the OS version on the machine.

- Share the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html.

Let us know if you need any help.

Thanks,

Meenakshi

[Kimberly32733736onl8]

Found on Reddit:

TinHammer

•20h ago

Found a fix: Needed to delete the following 3 files:

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

This fixed my issue

[masesk9146436]

this solved the issue great

[Lillypop]

I have been struggling with the same problem all day and this solved my problem too !!!  

Thanks SO MUCH!

Julia

[Luis386410960smk]

Many hours lost over the last couple days, but this worked! Thank you.

[chrisb75]

Thanks !  Problem solved !

[Bart38670279sibf]

Thanks for this fix! Helped me.

[A38678843naw0]

Great! It bothered me and wasted my time to find solutions. I spent almost a day and didn't do my works.

After all, I found you.

Thanks billion!!!!!!!!!!!!!

Stupid Adobe!!!

[defaultbzr7pahq7831]

Worked here, too! Thanks!

[Elisabeth36493426p7tk]

You're the best!!!!

[Greg38712025ozhw]

Thanks - fixed.

[Craig387814068knw]

You are amazing. I don't know how you figured it out but it worked like a charm and I had done the full uninstall, etc. Thank you!!!!!!!!!!!

[Carlos387854127r1e]

Amazing!!! This has solved the problem. In my case my client had adobe reader for free. 

Thank you very much 🙂

[Kyle38601798xwct]

Massive THANK YOU, fixed the issue straight away.

[jakob_1706]

Thank you!! This worked!

[Meenakshi Negi]

Hi All,

The issue has been addressed in the latest update released today. Try updating the application to the latest version available. In Acrobat, go to Help > Check for updates. Check if that resolves the issue.

You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

Let us know how it goes.

Thanks,

Meenakshi

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

[John3905709813w6]

Correct Answer - what do you know - updating actually works 🙂

Thank you for helping me out.