For the second time, files from iCloud Drive are not showing in recent files in Adobe Acrobat Reader

[Jeff36157730ms5e]

I had this problem around 1.5 years ago and it took Adobe a while to fix it.  Since doing a system update on my Mac yesterday, I am having this problem again.  My OS is 15.6.1 and my version of Acrobat Reader is 2025.001.20630.  If you open Adobe Acrobat, on the left sidebar under "Other file storage," there is an option to "Add file storage," however, that has no option for iCloud Drive.  Hopefully Adobe can fix this problem so it doesn't keep happening. 

[creative explorer]

@Jeff36157730ms5e Change the interface from View - Disable new Acrobat. 

Click on restart. Reverting to the old Acrobat interface will likely resolve the issue of missing iCloud Drive access.

[Jeff36157730ms5e]

Thanks. It is already disabled. 

[Meenakshi Negi]

Hi Jeff36157730ms5e,

Thank you for reaching out, and sorry about the trouble caused.

Please confirm if the issue occurs only with the iCloud drive files or files from other sources. Also, please confirm if you are using the Acrobat or Acrobat Reader application. Try checking with the new version and see if the same thing happens.

Could you please share the screen recording to show what happens? We will get this checked.

Thanks,

Meenakshi

[Jeff36157730ms5e]

Thank you for your help. This is only happening with files I try to open from iCloud Drive, just like the last time. In my applications folder, it just says Adobe Acrobat but if I go to the file menu in the app, it says Adobe Acrobat Reader and I did try enabling the new version but it didn't fix the problem. Sorry but I don't want to share a screen recording because that will show some of my files.  Files from iCloud Drive that were already in Recent before I did the system update on my computer still show. 

[Jeff36157730ms5e]

I can share a screen recording now (if it works).

[Meenakshi Negi]

Hi Jeff36157730ms5e,

Thank you for sharing the video.

Could you please collect the workflow logs and share the log ID here? We will share the information with the team to investigate this behavior further. Please use the steps suggested in the following help document to collect the logs: https://adobe.ly/4mAmJ3S. 

Thanks,

Meenakshi

[Jeff36157730ms5e]

I have the new Acrobat enabled and I checked for updates and my app is up to date. There is no hamburger menu to the left of the home icon on the top upper left of the app. If I try going to Preferences and General, I don't see anywhere where it says to enable troubleshooting. 

[S. S]

Hi @Jeff36157730ms5e,

Sorry for the confusion. 

The option should be available on the Menu bar > Help menu > Troubleshoot Acrobat.

Look forward to hearing from you.

Regards,
Souvik.

[Jeff36157730ms5e]

Thanks. I do not see that option. Am I doing something wrong? 

[S. S]

Hi @Jeff36157730ms5e,

Thanks for sharing this.

No worries! If you can revisit the link Meenakshi shared, you should be able to download the Diagnostic Tool from the link shared at the bottom of the page. 

Once downloaded, run the tool, collect the logs, and share the Log ID with us here.

Regards,
Souvik.

[Jeff36157730ms5e]

f116c924-98d8-4577-814c-e12f6f182b1e

[Meenakshi Negi]

Hi Jeff36157730ms5e ,

Thank you for sharing the log ID. We will share the details with the team, as they will help them investigate the issue further. We will let you know once we have more information from the team.

We appreciate your patience.

Thanks,

Meenakshi

[stubborncreative]

I am also having this issue, and I also had this issue last year. I'm running latest Acrobat 2025.001.20630 on Mac Studio with Sequoia 15.6.1.  Recent files only showing files in Adobe Cloud, not desktop or desktop synced with Dropbox (and yes, Dropbox is connected but not showing recent files).

[Meenakshi Negi]

Hi stubborncreative,

The team is investigating this behavior, and the fix will be available in the next patch. 

We will let you know once the fix patch is available.

Thanks,

Meenakshi

[PravalJain · Accepted solution]

Apologies for the inconvience. This issue is fixed in the latest update. Release notes - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuoussep2025sec.....

Please do a "Help -> Check for updates" to update to the latest version and let us know if you still see issues. 

[Jeff36157730ms5e · Accepted solution]

Yes, it's fixed now. Thank you!