Participant

Question

Free Version of Adobe keeps asking for payment to subscribe for the upgrade

Forum|Forum|1 year ago
July 20, 2024
4 replies
3445 views

I downloaded Adobe Acrobat Reader - the free version. Everytime I open a pdf file, a pop up comes up asking me to subscribe to the free trail and to buy now for the Adobe Pro. When I close out the pop up, it shuts down the Adobe Reader as well. How can I just use the free version? Thank you

Install update and subscribe to Acrobat

F

Flawless_Genie5C10

Participant

OMGGG!!! Facing the same nightmare. Randomly this afternoon it updated. And for last 4 hours I have been trying to do everything which I could think of. And I am at work and couldn't do sh-t since then. Uninstall and download, install but nothing is working.... I am using Macbook Pro 2023 btw.

AnandSri

Community Manager

Hello @Flawless_Genie5C10

I hope you are doing well, and thank you for reaching out. We're sorry for the trouble you had.

Please use the Acrobat Cleaner tool to remove the installed app, then reboot the machine, and download the Acrobat Reader from the direct link. Once the setup is downloaded, right-click on it and select Run as Administrator. Follow the on-screen instructions to complete the installation, and then sign in with your Adobe ID (email address).

Please let us know if you encounter any issues.

Thanks,

Anand Sri.

M

Merry_parent6597

Participant

Hello AnandSri,

I followed these instructions and it worked for the first PDF I opened. I was able to select Adobe Reader and it gave me no trouble. However, after closing this file and opening a different one, it defaulted back to Adobe Acrobat and asks me to request access from my admin to buy this app. Then, when I close the pop-up it, shuts down the program. Any suggestions on how to proceed? This is severely impairing my work.

Thanks!

JR Boulay

Community Expert

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe

M

Mark38723834kpdb

Participant

Looks like you have downloaded the free trial of the Adobe Acrobat instead of the Acrobat Reader. I am using the Reader too, as I could not use the Adobe Acrobat anymore, which I bought, and the Acrobat Reader will still nag you into subscribing to the paid version... often.

Good advice from the other poster to only trust the official website, but I guess you already done this.

creative explorer

Community Expert

@ivana38715623v1md curious when you downloaded the Acrobat Reader, did you download from Adobe's official website and not some third party website 'spoofing' Adobe site? It shouldn't be like that.

https://www.adobe.com/acrobat/pdf-reader.html

m

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