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Gibberish characters appear in JDE web client after Acrobat Reader update 22.003.20310

New Here ,
Feb 02, 2023 Feb 02, 2023

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This issue has been reported in both Edge and Chrome, but not Firefox. When users log into our JDE system via a web browser session, they see gibberish characters appearing instead of English throughout the home page. This started happening after applying update 22.003.20310. We went through exercise of clearing the C:\Users\XYZ\AppData\Local\Temp\acrord32_sbx and acrord32_super_sbx folders for the user's profile and that seemed to work but it appears they come back after a pdf file is generated. We then saw that optional update 22.003.20314 was available and one of the bug fixes mentioned IME experience for Japanese language on Windows and hoped that may have been related to what we are seeing, but unfortunately the issue still appears with that update. Looking for some assistance on what can be done to resolve this. ThanksJDE Gibberish.png

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General troubleshooting , PDF and browsers , Windows

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New Here ,
Feb 08, 2023 Feb 08, 2023

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Any answer? we had this problem alot lately 

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New Here ,
Feb 08, 2023 Feb 08, 2023

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Hi Fortier283152886bsu,

Unfortunately, you're the first I've heard from about this post. No feedback from Adobe. We have an SR logged with Oracle to see how they can help but it's clearly an Adobe caused issue. The only resolution we've see was to uninstall Acrobat Reader and use an alternate pdf reader. Thanks

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New Here ,
Feb 27, 2023 Feb 27, 2023

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Oracle has released some info on this.  You can review E1: JAS: Unreadable Characters (Random ASCII Symbols/Gibberish/Hieroglyphics) On The Web Client (Doc ID 2923250.1) for further info

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New Here ,
Mar 14, 2023 Mar 14, 2023

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Any further updates on this problem?  We have done the recommended steps from Oracle to no avail.  As mentioned above, the only solution thus far has been to completely remove Adobe (which is not something we can permanently do).  This has been ongoing for 6 weeks with no resolution. 

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New Here ,
Mar 14, 2023 Mar 14, 2023

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Haven't tried Oracle's recommendation to change JAS font from Arial to something else.  The stopping and disabling of the one local service has had mixed results. 

 

It's a shame that Adobe's official support for Acrobat Reader is these forums and it appears they don't check the forums themselves for issues people are having.

 

The only true "solution" we've seen is to replae Adobe with something else.

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