Grayed out PDF when pulling up a report in PDF

Report · Oct 20, 2020

We are getting a grayed out PDF when pulling a report from out application. See the screenshot below.

The current verson of Adobe Acrobat Reader DC is 2020.012.20041. Any reason why this would be happening?

Report · Oct 21, 2020

This does not look like Adobe Reader...

Report · Oct 21, 2020

It's Adobe Reader within a Citrix application. When selecting a group of reports within the Citrix application the application opens Adobe Reader in Citrix so users can view the reports. Once in a while we get a blank PDF like the one above in the screen shot.

Report · Oct 21, 2020

I see. Try this:

Go to Edit (or the Reader menu if you're on a Mac) - Preferences - Page Display and tick "Show large images".