Grey Screen in IE 11 after newest DC update

Report · Oct 13, 2016

After the newest Adobe Reader DC update Version 2015.020.20039, my users keep getting a grey screen when opening a PDF in the browser. I have uninstalled and reinstalled the product and it still happens. The only way around is to uninstall and download an older version of Reader. Is anyone else getting this issue? I keep getting calls from more and more users and when I check, sure enough Adobe Reader was just updated. I need this resolved as soon as possible. It worked just find before the update. Thanks!

Report · Jul 24, 2017

Hi Mandeep,

I have sent you a response through mail.

regards

Soumik

Report · Oct 03, 2018

Hi

We have the following problem

A grey screen or page is displayed on opening PDFs in IE (over https). There is no error message, the screen just opens grey.

The problem is with Windows 7 and Windows 10. We use Acrobat Reader DC 18.011.20055

Workaround

- Disable IE Plugin

- Press F5 in Browser

We have installed the latest available Reader version for testing purposes. But also here the same problem exists.

Do you have a Suggestion?

Report · Oct 08, 2018

Hi stefanh42415907,

Can you drop me a mail at soudas@adobe.com so that I can share with you the steps to collect browser logs.

Regards

Soumik