Help can't open downloads

[tracey_6342]

Hi, I buy dressmaking patterns from online stores and when I download the pdf files (there can be up to 5 documents/files within the download) I just get a message to say files aren't supported or they are damaged. If I download them onto my old laptop they open in adobe acrobat reader, I then load the files into a folder then email them to myself, download them to my current laptop and I can then access them. A bit of a faff and my old laptop is coming to the end of it's life. I can't see any difference between the acrobat reader on each computer, am I missing something?

[AnandSri · Accepted solution]

Hello Tracey,

I hope you're doing well, and we apologize for the delayed response and the trouble.

To resolve issues with Adobe Acrobat Reader not opening downloaded files, follow these steps:

1. Update Adobe Acrobat Reader: Ensure you have the latest version. Check for any pending updates from the Menu > Help> Check for Updates, install the updates, restart the app and the machine, and check. For more information, see https://adobe.ly/4hXHYdq.

2. Set Adobe Acrobat Reader as Default:

   • Windows: Right-click the PDF file, select Open With > Choose another app, choose Adobe Acrobat Reader, and check Always use this app to open .pdf files. See this article for more details: https://adobe.ly/41xk6rf
   • macOS: Select the PDF file, choose File > Get Info, select Open With, choose Adobe Acrobat Reader, and click Change All.

If the issue persists, please remove the installed Acrobat Reader from the new machine using the Acrobat Cleaner tool, restart the machine, and install Acrobat Reader.

Let us know how it goes.

Thanks,

Anand Sri.