How do I Identify my Adobe Reader Version and Activate Duplex Printing?

Report · Nov 01, 2017

Please I need HELP I am not a sophisticated user !

First, I cannot figure out how to identify what version of Adobe Reader I have. How do I find this information as it may be effecting why I cannot turn duplex printing on.

Second, while I have the latest updated version of OS on my iMac, my printer, Canon Prima MX870 series 2, does support duplex printing and I use it all the time for duplex printing my word documents I send to the printer, I cannot figure out how to duplex print my adobe reader PDF files or any PDF files for that matter. I have followed all instructions that I could find about how to turn it on, however none of the instructions work. I have clicked on "printer" and when my screen comes up it shows duplex printing "off" in light gray and I cannot change it to "on" and no where on my iMac screen does it show anything called "properties" which some other instructions tell me to click on.

Report · Nov 01, 2017

Hello Carolg,

As per the description above, you want to know about the version installed of Acrobat Reader and issue with the Duplex printing on Mac OS, Is that correct?

To identify the version of Acrobat Reader installed navigate to Help>About Adobe Acrobat Reader.

You may also refer to Identify the product and its version for Acrobat and Reader DC Link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

For the duplex printing issue, you may refer to Print double-sided | Adobe Acrobat, Reader DC Link: https://helpx.adobe.com/acrobat/kb/print-double-sided-acrobat-reader.html

You may also refer to Resolve issues with duplex printing in Acrobat or Reader 10.1.2 Link: https://helpx.adobe.com/acrobat/kb/printer-defaults-both-sides-reader.html

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

Report · Nov 01, 2017

The instructions worked in find the version of Adobe Reader I have; I found I have version 2015.010.20056, but I am not sure how this relates to the 10.3.1 that the instructions say. I thought that I had downloaded the most recent version but does the 010.20056 means I only have version 10.2 and need to down load a newer version to get duplex printing?

Report · Nov 01, 2017

Sorry, I guess I have been working on this too long I meant that I have been told I need to have 10.1.3, not 10.3.1. But still nothing is working and the instructions about duplex printing do not help to turn on my duplex printing.

Report · Nov 01, 2017

If you're on a Mac, About Acrobat Reader is not on the Help menu but on the app menu (the first one after the apple, with the name of the app). This should be the same for all apps, so it's easy to find once you know how.

Report · Nov 01, 2017

There's a lot of old software around, confusingly. 10.2 is really old, and much older than what you have. It went 1, 2, 3, continued to 10, 11, then went 15,17 or 2015, 2017 for some reason.

2015.010.20056 is still pretty old (but much less old than 10.2). It came out almost 2 years ago. I suggest you check for updates, which you can do via Help > Check for Updates. This is supposed to be automatic, so it might tell you about a problem. Please let us know where you get to.

Report · Nov 01, 2017

I don't know if this will reach you, but I did what you suggested, went to

help and clicked on "check for up dates." It said that my Adobe Acrobat

Reader is up to date. What do I now? What is wrong if I you say I have an

old version and it says I am up to date?

On Wed, Nov 1, 2017 at 2:56 PM, Test Screen Name <forums_noreply@adobe.com>

Report · Nov 01, 2017

I did what you suggested, went to help and clicked on "check for up dates." It said that my Adobe Acrobat Reader is up to date. What do I now? What is wrong? You say I have an old version and it says I am up to date?

Report · Nov 06, 2017

Hi Carolg,

Use this link to download the latest version for Adobe Reader on your machine Adobe - Adobe Acrobat Reader DC Distribution Trash the old installation of the app from your machine.

Restart the machine once and let us know if that helps any?

-Tariq Dar

Report · Nov 09, 2017

Thank you for this advice. Right now I am a bit overwhelmed with work, but I will try you suggestion as soon as possible and let you know the results. Thanks again, Carol

Sent from my iPhone

Report · Nov 25, 2017

Thank you, I have tried everything that everyone suggested and it didn't

work. I am afraid that it is related to my Canon Pixma MX870 printer as I

have updated everything including my canon printer. So, I am giving up as

I am too busy to deal with it any further. I have decided just to convert

any PDF I receive to an .xdoc and then I can duplex print it.

Thanks again to everyone, Carol

Report · Nov 01, 2017

That is pretty weird. Does anyone have any suggestions for what to try next?