How do you get rid of the pop up screen you your new adobe reader DC 2019 edition.

Community Beginner ,
Oct 08, 2018 Oct 08, 2018

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Hi all,

Every time I open a .pdf file from windows explore (windows 7.0 sp1, browser firefox). This annoying splash screen pops up, that is the "getting started splash screen" opens. How can I hide this splash screen, every time I open a .pdf file on my p.c. Thank you.

Rick Ambrosino

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correct answers 1 Correct answer

Community Beginner , Oct 09, 2018 Oct 09, 2018

Dear tpa72,

No problem. A member of the adobe forums wrote the following:

"For the issue with the welcome card.

Would request you to run the reg file using these lines and let me know if this resolves issue for you.

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\FTEDialog]"iFTEVersion"=dword:0000000a

"iLastCardShown"=dword:00000000"

I then ran regedit, that is in windows 7, start  -> run -> type in regedit and hit enter/OK.

Here is a screen shot of the registry before the adobe reader dc splash sc

...

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Adobe Employee ,
Oct 08, 2018 Oct 08, 2018

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Hello Richarda,

We're sorry for the trouble you had with Adobe Reader DC, could you please post a screenshot of the error/message you are getting? To share a screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

What is the dot version of Adobe Reader DC installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

Are you getting an error message 'PDF won't display, Please wait', if yes, please refer and try the suggestion from the following article display.

Make sure that you have the latest update of Adobe Reader (19.008.20074) installed, check for any pending updates from help>check for updates, reboot the machine after updating Adobe Reader.

You may also refer to the following Adobe articles Adobe Acrobat Reader DC system requirements

Display PDF in browser Adobe Acrobat, Acrobat Reader

We're here to help, just need more info.

Thanks,

Anand Sri.

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Community Beginner ,
Oct 08, 2018 Oct 08, 2018

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Dear Mr. Anand Sri,

"could you please post a screenshot of the error/message you are getting? To share a screenshot,"

acrobat reader dc, start tour splash screen.jpg

"What is the dot version of Adobe Reader DC installed?"

adobe acrobat reader dc version.jpg

"Are you getting an error message 'PDF won't display, Please wait',"

I am not getting this message, the .pdf file displays and after a few seconds the start tour splash screen comes up.

"Make sure that you have the latest update of Adobe Reader (19.008.20074) installed, check for any pending updates from help>check for updates, reboot the machine after updating Adobe Reader."

no updates available I have the latest version.jpg

"You may also refer to the following Adobe articles Adobe Acrobat Reader DC system requirements

Display PDF in browser Adobe Acrobat, Acrobat Reader "

My computer system information:

my computer system requirements.jpg

My browser information:

the information on the browser I am using.jpg

OK, I think I answered the questions you asked of me. If you have further questions let me know. If you find a solution let me know. If you find a solution that involves a registry fix let me know. Hoping to hear back from you. Thank you.

Rick Ambrosino 

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Community Beginner ,
Oct 09, 2018 Oct 09, 2018

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Dear Ravi Gupta,

The registry fix you gave me worked. Thank you.

Rick Ambrosino

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Community Beginner ,
Oct 09, 2018 Oct 09, 2018

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Rick, can you share how to fix this? There are numerous threads on it and this is the first one where someone said they found something that worked. I have the window come up asking me to "start tour" of my new Acrobat Reader DC also and it's slowing my work flow.

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Community Beginner ,
Oct 09, 2018 Oct 09, 2018

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Dear tpa72,

No problem. A member of the adobe forums wrote the following:

"For the issue with the welcome card.

Would request you to run the reg file using these lines and let me know if this resolves issue for you.

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\FTEDialog]"iFTEVersion"=dword:0000000a

"iLastCardShown"=dword:00000000"

I then ran regedit, that is in windows 7, start  -> run -> type in regedit and hit enter/OK.

Here is a screen shot of the registry before the adobe reader dc splash screen fix:

registry before changing it for adobe fix.jpg

I changed the iFTEVersion value from a 5 to an a. I then created a value called "ILastCardShown" (REG_DWORD) and set it to  "0" (without the parenthesis). Here is the screen shot after the adobe reader DC splash screen registry fix suggested by the forum member.

registry after the adobe splash sceen fix.jpg

After I made the registry changes I closed the registry window. I then clicked on .pdf file from windows explorer, the .pdf file popped up with out the the splash screen!!! Hope this helps. Cheers.

Rick Ambrosino

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New Here ,
Nov 12, 2018 Nov 12, 2018

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I'm using Windows 10 Home version.

Adobe Acrobat Reader DC (19.008.20080)

I went to this registry entry: Computer\HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\FTEDialog

Both keys were not there for me, so I had to create both of them.  One with Value "a" and the other with value "0".   See the image.  Still the tour message pops up.  Any other ideas?

Capture.JPG

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New Here ,
Oct 15, 2019 Oct 15, 2019

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How do I find regedit? I am lost.

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Community Beginner ,
Apr 07, 2020 Apr 07, 2020

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Windows Start then Scroll down to Windows System then Click Command Prompt. You will need to be an administrator to do regedit.

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Community Beginner ,
Oct 10, 2018 Oct 10, 2018

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Thanks! Worked for me too!

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Community Beginner ,
Nov 15, 2018 Nov 15, 2018

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Hi Guys,

Some of you may find that you need to do this extra step if using Windows 10.

After changing settings above in registry - you need to make the sure the local user has at least READ permissions on the "HKEY_CURRENT_USER\Software\Adobe" key.

Please note that if the user is not a local admin they will not have access to that key so the popup will never go away.

You need to temporarily make the user a local admin, then open regedit as them with admin rights - then give themselves direct READ access to the above key.

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New Here ,
Nov 19, 2018 Nov 19, 2018

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Hi,

I'm using Windows 10 Enterprise version.

Adobe Acrobat Reader DC (19.008.20081)

I changed the settings in registry (similar to what JacKal) and ensured at least READ permissions on the"HKEY_CURRENT_USER\Software\Adobe" key, but the popup still appear whenever I open a pdf file. Any other solution for this?

Thanks.

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New Here ,
Dec 24, 2018 Dec 24, 2018

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I am having the same problem with Windows 10 and the 'Check out the new Acrobat Reader DC' will not go away.

Please can you give me detail steps how to change the registry, i am the local admin.

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Adobe Employee ,
Dec 26, 2018 Dec 26, 2018

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Hello Suep,

I am sorry for the delayed response and inconvenience caused, please refer to the following help article for the screenshots and the registry fix pop up

to disable the 'Start-tour' option, you can change the registry settings:

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\FTEDialog]

"iFTEVersion"=dword:0000000a

"iLastCardShown"=dword:00000000"

Let us know if you experience any issue.

Thanks,

Anand Sri.

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New Here ,
Dec 28, 2018 Dec 28, 2018

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Thanks Anand Sri,

Fix worked for me on Windows 10.

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New Here ,
Mar 18, 2019 Mar 18, 2019

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hi , in win 7 I went into the registery and figured out how to open up the bit to change the

"iFTEVersion"=dword:0000000a

to an a at the end

but could not figure out how to add this

"iLastCardShown"=dword:00000000"

but it seem to stop the pop up with out the 'last card'  mumbo jumbo

we will see how ling that lasts

thanks for the post .....hwhat a complete waste of time 'Adobe"  do you ever test you  updates/software

or does everyone working at Adobe who opens a PDF file get the stupid Tour Pop up?

if not why not? and what did YOU do to fix it?

cheers warren

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LEGEND ,
Mar 18, 2019 Mar 18, 2019

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I think I got it once and it went away as designed once I dismissed it. Maybe you have a registry permission issue.

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Community Beginner ,
Apr 07, 2020 Apr 07, 2020

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Well here we are April 2020 and the bug is S T I L L there !!!!

Obviously the way to have a successful and long-lasting business is to ignore your customers. I must try it.

I have windows 10 home and Adobe Acrobat Reader DC Version 2020.006.20042

The Tour pop up comes up every time I open DC reader

I fixed it by editing the registry.

This is what my registry FTEDialog looks like now

 

Capture.JPG

 

looks like now:

 

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New Here ,
Sep 11, 2020 Sep 11, 2020

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The solution suggested by qrwteydfvdvcgggfffff worked for me in windows 10. But why isn't turning it off a menu option in the program? Why did I have to go into the registry, delete a DWORD and add another?

 

 

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New Here ,
Mar 29, 2021 Mar 29, 2021

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Hi comunity, hopefully somebody can help me : I have Reader DC 2021.001.20145 but HKCU\Software\Adobe ... DOES NOT exist.  I am amazed.   Any ideas ??

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New Here ,
Mar 05, 2021 Mar 05, 2021

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Dear Adobe - Get your act together man.

 

Why is there a thread a mile long - just to find a workaround for removing the stupid pop-up window?

This shouldn't be a problem. Your software is starting to SUCK on all levels because of this type of stuff.

Just need to open a PDF in Reader and Print it, and I Can't because the stupid Google Chrome Extension Pop-Up cannot be closed. 

 

Can you imagine a non-technical person trying to do this?

My partner just is stuck never being able to use adobe reader because of this type of stuff - she simply doesn't have the patience. 

 

FIX YOUR SOFTWARE!

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New Here ,
Mar 08, 2022 Mar 08, 2022

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LATEST

the problem still exists, regedit didn't work, permissions is not the solution.

please don't answer that I am wrong only answer if you have an in program solution.

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