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how to block the premium

New Here ,
Jan 21, 2023 Jan 21, 2023

I got the premium membership by mistake and it activated itself after the free trial.
it started one day. Can I block it and get a refund? if so how?

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Community Expert ,
Jan 21, 2023 Jan 21, 2023

@Alessandra28045289nfqr 

 

You posted to Using the Community (for questions about the forums). It almost sounds like you purchased the Premium version of Adobe Acrobat Reader for Mobile?

 

Please confirm. Also, are you on Android or iOS?

 

Jane

 

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Community Expert ,
Jan 21, 2023 Jan 21, 2023

@Alessandra28045289nfqr 

The reason we need to know is that is my suspicions are correct (and I don't know that they are) and you purchased Premium for Acrobat Reader Mobile, then you did not purchase from Adobe. Instead you purchased from Google Play (Android) or App Store (Apple) and they are the only ones who can help you with billing.

 

For Google Play:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancellation-fee-and...

 

For App Store:

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancellation-fee-and-ref...

 

If you purchased something else, tell us what it is. We cannot assist you with billing on this forum. Also, do not respond to PMs, as they are likely to be scammers.

 

Jane

 

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New Here ,
Jan 22, 2023 Jan 22, 2023

i bought it from apple store, i used your link and i'm waiting for news

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Community Expert ,
Jan 22, 2023 Jan 22, 2023

Alessandra28045289nfqr wrote:

i bought it from apple store, i used your link and i'm waiting for news


 

Thanks for getting back to us Alessandra. Here's a little more info:

 

From the devnet page:

Cancellation fee and refunds

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to Refunds from Apple for App Store or iTunes Store.

 

Refunds from Apple:

https://support.apple.com/en-us/HT204084

 

Jane

 

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Community Expert ,
Jan 22, 2023 Jan 22, 2023
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@Alessandra28045289nfqr 

 

ie, contact the apple store.

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Community Expert ,
Jan 21, 2023 Jan 21, 2023

or do you mean you have adobe premiere for desktop?

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Community Expert ,
Jan 21, 2023 Jan 21, 2023

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Jan 21, 2023 Jan 21, 2023

Premium Membership to what exactly?

If it was purchased from Google Play or Apple Store, you may need to contact them.

 

If purchased directly from Adobe, see below.

 

Log-in to your online account.  Click on Manage Plans > Cancel.

https://account.adobe.com/plans

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
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Community Expert ,
Jan 21, 2023 Jan 21, 2023

Nancy OShea wrote:

Premium Membership to what exactly?


 

Most likely Adobe Acrobat Premium, Nancy, but we are waiting to hear back. If it is, then she should not contact Adobe, as she did not purchase from Adobe.

 

399ED75A-6BC5-41A7-B4A3-453CAF169A7A.jpegexpand image

 

Jane

 

 

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Community Expert ,
Jan 21, 2023 Jan 21, 2023

Could also be Premium Adobe Express in which case the OP should contact Adobe immediately.

 

Just covering my bases here. 😇

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
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Community Expert ,
Jan 21, 2023 Jan 21, 2023

Or they may have accidently licensed an Adobe Stock Premium collection asset...

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
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Community Expert ,
Jan 21, 2023 Jan 21, 2023

i'll stick with premiere pro.

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