Skip to main content
New Participant
January 21, 2023
Question

how to block the premium

  • January 21, 2023
  • 4 replies
  • 1660 views

I got the premium membership by mistake and it activated itself after the free trial.
it started one day. Can I block it and get a refund? if so how?

    This topic has been closed for replies.

    4 replies

    Nancy OShea
    Community Expert
    January 21, 2023

    Premium Membership to what exactly?

    If it was purchased from Google Play or Apple Store, you may need to contact them.

     

    If purchased directly from Adobe, see below.

     

    Log-in to your online account.  Click on Manage Plans > Cancel.

    https://account.adobe.com/plans

     

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

    Hope that helps.

     

    Nancy O'Shea— Product User, Community Expert & Moderator
    jane-e
    Community Expert
    January 21, 2023

    @Nancy OShea wrote:

    Premium Membership to what exactly?


     

    Most likely Adobe Acrobat Premium, Nancy, but we are waiting to hear back. If it is, then she should not contact Adobe, as she did not purchase from Adobe.

     

     

    Jane

     

     

    Nancy OShea
    Community Expert
    January 21, 2023

    Could also be Premium Adobe Express in which case the OP should contact Adobe immediately.

     

    Just covering my bases here. 😇

     

     

     

    Nancy O'Shea— Product User, Community Expert & Moderator
    John T Smith
    Community Expert
    January 21, 2023

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    -or have Adobe support cancel your subscription using the "autoOpen" Chat link below

    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    .
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    - or Twitter tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    kglad
    Community Expert
    January 21, 2023

    or do you mean you have adobe premiere for desktop?

    jane-e
    Community Expert
    January 21, 2023

    @Alessandra28045289nfqr 

     

    You posted to Using the Community (for questions about the forums). It almost sounds like you purchased the Premium version of Adobe Acrobat Reader for Mobile?

     

    Please confirm. Also, are you on Android or iOS?

     

    Jane

     

    jane-e
    Community Expert
    January 21, 2023

    @Alessandra28045289nfqr 

    The reason we need to know is that is my suspicions are correct (and I don't know that they are) and you purchased Premium for Acrobat Reader Mobile, then you did not purchase from Adobe. Instead you purchased from Google Play (Android) or App Store (Apple) and they are the only ones who can help you with billing.

     

    For Google Play:

    https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancellation-fee-and-refunds

     

    For App Store:

    https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancellation-fee-and-refunds

     

    If you purchased something else, tell us what it is. We cannot assist you with billing on this forum. Also, do not respond to PMs, as they are likely to be scammers.

     

    Jane