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How to cancel trial of Acrobat Pro DC

New Here ,
Mar 03, 2017 Mar 03, 2017

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How do I cancel a trial membership that I do not want?

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correct answers 1 Correct answer

Community Expert , Jun 06, 2018 Jun 06, 2018

It's possible it changed as some point. If you agreed to a subscription and gave your credit card information before starting the trial period, then it's not surprising you'd be charged afterwards if you don't cancel it.

Generally speaking, a subscription can be cancelled here: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

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Community Expert ,
Mar 03, 2017 Mar 03, 2017

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Trial membership for what?

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New Here ,
Mar 03, 2017 Mar 03, 2017

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Adobe Acrobat Pro DC

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Community Expert ,
Mar 03, 2017 Mar 03, 2017

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There's no need to cancel anything. When the trial ends it will just stop working, I believe.

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New Here ,
Jun 05, 2018 Jun 05, 2018

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This is incorrect. I signed up for the 7-day free trial of Acrobat pro DC and gave my credit card info. When signing up for the trial it told me the date I had to cancel by or I would be charged $14.99 monthly. Now I cannot find the place to cancel.

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Community Expert ,
Jun 06, 2018 Jun 06, 2018

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It's possible it changed as some point. If you agreed to a subscription and gave your credit card information before starting the trial period, then it's not surprising you'd be charged afterwards if you don't cancel it.

Generally speaking, a subscription can be cancelled here: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

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New Here ,
Sep 12, 2017 Sep 12, 2017

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Cancel Acrobat Pro DC Trial. I believe they start charging when trial ends.

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Community Expert ,
Sep 12, 2017 Sep 12, 2017

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No, when the trial finishes you just can't use the application any more.

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New Here ,
Sep 12, 2017 Sep 12, 2017

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Thank you. I'll go with your answer, try67.

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New Here ,
Jun 05, 2022 Jun 05, 2022

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If you give a credit card it is never a FREE Trial 'only'! Essentially, you can use all the features for stated 'trial period'  BEFORE it becomes an automatic monthly subscription. Here - you have 14 days to cancel for full refund.

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New Here ,
Oct 27, 2022 Oct 27, 2022

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I would like to cancel my free trail 

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New Here ,
Oct 27, 2022 Oct 27, 2022

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You can cancel your trial or individual plan (purchased from Adobe) through your Adobe account page.

If you purchased from Adobe, learn how to cancel your plan or free trial. If you purchased elsewhere, contact the store directly. More info https://helpx.adobe.com/manage-account/using/cancel-subscription.html If you found this video helpful, leave us a comment and don't forget to give us a thumbs

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New Here ,
May 11, 2024 May 11, 2024

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I have been trying to cancel my free trial plan for two days. It says 

quote

We’ve received payment for your new plan. You’ll be able to manage this plan shortly.

  •  

But it's not changed in days. The trial is only for a week, I think. 

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Adobe Employee ,
May 15, 2024 May 15, 2024

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Hi @Michael373267229wje,

 

Hope you are doing well. Thanks for writing in!

 

You can refer to the self-serve article here for reference: How to cancel Adobe trial or subscription

 

Hope this helps.


-Souvik

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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