How to fix "There was an error while reading this stream" error?

Community Beginner ,
Sep 08, 2021 Sep 08, 2021

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I am using Acrobat Reader DC that I downloaded online for a very long time now. Today, I opened a PDF from my email using the Acrobat Reader. Then I saved it into my laptop. The first time this occurred, when I was saving it. Then the 3 other times, it saved properly, there was no pop-up. When I checked and opened the files again, that's when the error poped-up and it didn't have any words on it. How do I fix this? 

 

(I have seen the other disscussion, it has nothing to do with the scanner firmware. I don't have one.)

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Edit and convert PDFs , How to , PDF forms

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Adobe Community Professional ,
Sep 08, 2021 Sep 08, 2021

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Hi,

 

Are you able to share the file? or even the error that is shown ( if it adds anything)

Are you able to save it straight out of the email and work that way?

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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Hello,

 

My Reader isn't connected online, so I can't share files. As for the error, that's all that it says (There was an error saving while reading the stream.) and thank you for suggesting that. I will try it out.

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Adobe Employee ,
Sep 08, 2021 Sep 08, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are getting the error 'There was an error while reading this stream'

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Please try to re-download the PDF to your computer locally and save as with a different file name and check.

 

If you are on a work machine managed by IT and try to check your network policy settings.

 

Please try to turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'enable protected mode for testing' and uncheck 'Enhanced Security' > Click OK and reboot the computer once.
Note: Please turn on the security after testing to avoid any security risk.

 

Also make sure you have the latest version of Adobe Acrobat Reader DC installed. Go to Help > Check for updates and reboot the computer once.

 

Regards

Amal

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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Hi Amal,

 

It seems like it's a problem with all the PDFs, but I will go back to it. And no, it is my personal laptop and am not connected to other laptops. I will try to update it if there is. 

 

Thank you.

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Adobe Community Professional ,
Sep 09, 2021 Sep 09, 2021

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LATEST

MOVED TO THE ACROBAT READER FORUM

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