Hmm, but can be something what can crash another program from Windows or even files from Windows...For that I want to not do updates automatically, can be something wrong.

You should test updates before to send users...can be something dangerous or malicious.

T

Test Screen Name

Legend

This is a very annoying error and it seems to be happening more and more. Worse, I have seen no other suggestions.

T

Test Screen Name

Legend

Well, I don't want to run it because I have a copy of Reader and I'm happy with that. But you need to choose Reader. Don't choose extra directories. Don't delete anything at random or because you see Adobe in the name.

adriand77701665Author

Known Participant

I tryed both and didn't work, when I try to install Reader say the same message "A newer version was installed...- if I don't write wrong".

L

LeoUpdaterX

Participating Frequently

The solution should be here - newer version exists, error 1722, existing posts are not helping

Starting with October 2018 release all Reader versions require specific set of system files (so called runtime). Most Windows Systems already have those files from Windows Update. Some systems for one reason or another do not have those required system files. In such cases Reader installer fails with error 1722, but MSI returns different error and Adobe Download Manager displays "Newer version already installed" incorrectly.

There is no reason to use Adobe Cleanup tool.

The only 2 choices are-

Install required system files (there have been many posts here about this) and than install newest Reader.

or

Install older Reader version (before October 2018), which can be downloaded from FTP - see link in

newer version exists, error 1722, existing posts are not helping

The second option is not ideal because older Reader will not be updated to the latest, presumably more secure version.

adriand77701665Author

Known Participant

No other answer?

A possible solution to install it?

Claudio González

Legend

You can try using this tool to first remove all traces of Reader from your computer:

http://labs.adobe.com/downloads/acrobatcleaner.html

Then, you can download the version you want from

Adobe Acrobat Reader DC Install for all versions

After downloading, restart your computer and run the installer before doing anything else.

adriand77701665Author

Known Participant

Can't be done to install it without tool to clean or something else, to install it normal like the other programs?

What is happened here, why install does't install normally?

I see when I try to install the program and doesn't work with that message will be deleted installer what I download.

adriand77701665Author

Known Participant

Mostly fellow users around here, you'd have to ask Adobe about the "why"s. I have offered you a method that has worked for many people with similar problems, and you are of course free to chose not to follow my suggestion.

I try to clean with tool "AbodeAcroCleaner_DC2015", I select both options there and "Adobe" and "Reader", I don't know differences between them, I restart computer after I cleaned and I install "Adobe Acrobat Reader DC" downloaded before restarting.

For me doesn't work with tool cleaner, are not removed all files from Adobe Reader?

Before I found something in CommonFiles I think, I'm not sure where I found...some versions was there but now I can't find anything.

The same, I read on this forums and after I deleted the folders I could install program.

Now I can't found folders with downloaded files and tool cleaner don't help me so much...

cwbukows

Participant

Same here. I can't install it either. The installer gives me a message that its already installed but I searched and find no such files.

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