I can't save save files in my computer folders, only in Document Cloud

[safaa261298]

Since yesterday, when i make changes on a PDF file and then try to save it, it won't let me save it in a folder in my laptop, but it only lets me save it in folders of my Document cloud. I havent touched anything, why has this happened and how can i fix it?

Plus, before this even happened, i've been having a lot of trouble just saving files. When i click on save, a black screen will appear with nothing on it, and i cant do anything but close the file without saving the changes. Any idea how i can fix this too? Thanks!!

[Boyd5FBD]

I have this same exact problem, have you found any answers?

[safaa261298]

Sorry it's fixed now but i don't even remeber how i did it 😅 it's been over a year. Have you tried updating the app or turning on and off your pc?

[Boyd5FBD]

Dang. Yes I have done both...

[Meenakshi Negi]

Hey Boyd!

Thank you for reaching out and sorry for the trouble.

Please try the steps as suggested below:

1. In the application, go to Edit > Preferences > General.

2. Uncheck the box for "Show online storage when saving the files"

3. Click on the OK button and try to save.

Check if that helps.

Please ensure that the application is updated to the latest version. We also suggest you enable the option "Show online storage when saving the files" again as it helps you to save the file to Document Cloud.

Let us know how it gos.

Thanks,

Meenakshi