I cant signature in any document

New Here ,
Jul 13, 2022 Jul 13, 2022

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I have a problem whit Adober Reader 2022.001.20142 , in the moment that insert file the signature.

 

Pop us the windows for insert but in the moment the insert file the signature dont save or insert the signature 

 

I reinstall the software

I repair the software 

 

But continues the problem for insert signature in any document.

Dont view any error or alert , i cant signature this problem is present in different PC with Windows 10 these PC have all update today.

Help me , please. 

TOPICS
Crash or freeze , Security digital signatures and esignatures

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Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

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Hi Alejandro!

 

Thank you for reaching out, and sorry about the trouble.

 

Please try updating the application to the latest version 22.001.20169. Go to Help > Check for updates in the application.

Then try to add the signature image file. 

 

If the issue persists, please check if the issue occurs with a particular PDF.

Try once to repair the application. Go to Help > Repair Installation.

Share the OS version on the machine.

It would be helpful if you could share the screen-recording of the issue.

 

 

Thanks,

Meenakshi

 

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New Here ,
Jul 13, 2022 Jul 13, 2022

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Thanks for you reply.

 

I do update and repary the program but continue the error to insert the file with the signature.

 

Windows 10 Version 21H2 (compilation of OS 19044.1766)

 

Please, help me.

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