I have been charged by Adobe but I have no plan or subscription

[sarahlouise77]

I noticed an odd charge in my banking history for

ADOBE SYSTEMS SOFTWARE 1800614

ADOBE SENDTRACK SUB 180061463

I have logged in and i have no plans, no history, no subscriptions.

Please help.

Thanks.

Sarah

[Personal information removed by moderator.]

[Tariq Dar · Accepted solution]

Hi Sarah,

With the email id you have on Adobe forums, I can't see either any subscription active on this account.

Our customer service team might require your card information to check about the transaction, which is not possible on Adobe Forums. Please contact our Support team: Contact Customer Care

-Tariq Dar

[sarahlouise77]

Thanks Tariq.

I have clicked on the link you have provided but there is no web chat

(currently closed) and no phone number to call?

Regards

Sarah

[AnandSri]

Hello Sarah!

I am sorry for the inconvenience caused, please open the URL in a browser Contact Customer Care Link: https://helpx.adobe.com/contact/support.html

Sign-in with your Adobe ID and password, click on the Tab 'Account issues'>Then select payment, invoice, and orders, then choose to Show me my contact options.

Then you can choose the Chat option or call on the helpline number listed according to your geolocation.

I have also shared the contact details by direct message, please check your email inbox.

Feel free to update this discussion for any assistance.

Thanks,

Anand Sri.

[Himanshu28847945kg1e]

Hello , got the similar issue. Baught yearly, billed monthly plan on march 13 2023, money got deducted but it shows "No Plan". and i tried the solutions also which you've suggested here. In last reply you said there is tab "Account issues", But i'm not able to find this Tab. could you please help me out. It's frustrating, i buy lots of courses online but never get such problems but here i'm getting this.Please resolve it.

Thanks & Regards

Himanshu shukla

[MeenakshiNegi]

Hi Himanshu28847945kg1e,

Thank you for reaching out.

We have checked the account with the email address used to sign in here on the community page. There is no active subscription listed on your account.

Please ensure you use the correct email address to sign in to the account. Let us know if you are using an alternate email address for the service.

You may also contact our billing team to get this checked. Please use the number provided for your region on the following help page: https://helpx.adobe.com/contact/phone.html.

Thanks,

Meenakshi