I'm stumped...

Explorer ,
Dec 15, 2021 Dec 15, 2021

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I have five computers running Acrobat Reader, all used to open the same file. On four of the computers, the .pdf opens to full page like this, which it is supposed to do:

Homepage 2.png

One of the computers opens the file looking like this:

Homepage.png

I have compared the settings on all of the computers and they are the same. 

I'm stumped. What would cause one of the computers to open the .pdf file differently from the others?

Thank you.

TOPICS
General troubleshooting , PDF and browsers , View PDF , Windows

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Adobe Employee ,
Dec 16, 2021 Dec 16, 2021

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Hi Patrick

 

Hope you are doing well and sorry to hear that.

 

Please go through the correct answers marked in the similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/adobe-reader-dc-showing-black-white-bars-a... and see if that works for you.

 

Regards

Amal

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