Impossible d'ouvrir acrobat

[beatricel64691267]

Bonjour,

Depuis une semaine j'ai installé Windows 11 et j'ai pu ouvrir les PDF mais aujourd'hui impossible de les ouvrir et Acrobat installé sur mon ordinateur n'ouvre pas non plus. J'ai fait désinstaller et réinstaller mais Acrobat n'ouvre pas. Je ne sais pas ce qui bloque. 

J'ai abonnement Adobe Creative Could pour Photoshop, Lightroom et la possiblité de télécharger Acrobat Pro mais je ne veux pas cette version payante et il n'est pas possible de la supprimer. 

Adobe Creative Cloud a été mise à jour ainsi que les cartes graphiques Nvidia et AMD.

Merci pour votre aide

Cordialement

Béatrice

[creative explorer]

@beatricel64691267 if you have Adobe Creative Cloud subscription, which plans do you have? Creative Cloud All? If so, you would get Acrobat Pro which is part of the program. If not, then just go ahead and download the free Acrobat Reader. 

So, what were you using to view your PDFs in the first place? Right-click the Acrobat shortcut and select 'Run as administrator,' if it opens, the issue might be a permissions conflict on your new Windows 11 setup.

[beatricel64691267]

Hello,

Since several years I have Adobe Creative Cloud for Photoshop and
Lightroom and I am satisfied with it but the Acrobat Pro is not useful
for me.

Good news I can now open my PDF files but each time when I open a PDF
file  I have a message "do you wish get the modifications" when I click
yes then the file opens and when I click non the file does not open.

I selected 'Run as administrator,' but impossible to open a file. So I
once again I des-installed the Acrobat application and  reinstalled
Acrobat Reader but the icon has not "reader" see attached.

Many thanks for your help

Regards

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]

[beatricel64691267]

Hello,

Do you have a solution for my problème?

Many thanks for your help

Regards

[AnandSri · Accepted solution]

Hello @beatricel64691267

I hope you are doing well. Thank you for sharing all the details. We're sorry for the trouble you had.

If you want to use the freeware Acrobat Reader app, then you can download it from the direct link here. Before proceeding, please use the Acrobat Cleaner tool to remove the installed app and any remaining files that may be causing the issues. Restart the machine, and then download and install Acrobat Reader.

To download and install Acrobat Pro, use this link. Please ensure you run the cleaner tool before installing Acrobat or Reader.

"Do you wish to get the modifications?”Prompt: This message usually appears if:

• The file is in Protected View or stored in a restricted folder.
• Go to Menu> Preferences > Security (Enhanced) and disable Protected Mode at startup temporarily to test. Please enable the security settings after the test.
• Ensure the PDF is not marked as Read-only (Right-click > Properties).

Check Default PDF App

Right-click any PDF > Open with > Choose another app.
Select Adobe Acrobat Reader DC/Acrobat Pro and check the 'Always use this app' box.

Please ensure the Windows and the GPU drivers are fully updated.

Let us know how it goes.

Thanks,

Anand Sri | Acrobat Community Team

[beatricel64691267]

Hello Anand Sri,

I am fine now. I followed the steps you mentioned and I have installed sucessfully the Acrobat Reader, I tried several documents and they opened all correctly.

Many thanks for your help,

Regards

Béatrice

[AnandSri]

Hello @béatrice

I am glad that the issue is resolved and you are able to open the PDFs. Thanks for your time and cooperation. Please feel free to reach out if you need any assistance.

Regards,

Anand Sri | Acrobat Community Team

[beatricel64691267]

Hello Anand Sri,

Unfortunatly, I have again a problem and I cannot find a solution. Each time when I open a PDF file I get the message "do you wish the application make the modification" if I choose YES the file opens but I select NO it does not open. I do not wish to have this message each time when I one or several PDF files.

Many thanks for your help,

Béatrice

[AnandSri]

Hello @beatricel64691267

I hope you are doing well. I am sorry for the delayed response.

Could you please install the latest version and see if you still experience the same issue? 25.001.20813 Planned update, Oct 17, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

Also, could you please share some sample PDF files which throws the error message so that we can try it at our end?

Thanks,

Anand Sri.

[beatricel64691267]

Hello Anand Sri,

I am fine and you.

Before I contacted you I updated Acrobat Reader, I have updated the application and today no updating is available, see attached file.

The cards Nvidia, AMD and Windows 11 are updated. Maybe this information will help you.

On my computer :

in Programmes it is Acrobat DC

in Programmes (x86) it is Acrobat Reader DC

in the Windows applications it is Adobe Acrobat (64 bits)

Please find attached 2 PDF files "Rimbaud" dated february 2025 and "Serie rouge" I made today and both files when I open them the message "do you wish..." appears.

Many thanks for your help,

Béatrice

[AnandSri]

Hello @beatricel64691267

I hope you are doing well. I apologize for the delayed response.

We can open the attached PDF files on both Windows and Mac. Please install the latest build and check: 25.001.2084x Planned update, Nov 03, 2025. For testing purposes, please create a test user profile with full admin rights, install Acrobat, and try.

Thanks,

Anand Sri.

[beatricel64691267]

Hello,

Thanks but I inform you that I am not very good with computers.

I confirm that I can open the PDF files but each time when I open it I get the message.

Today I tried to update Acrobat Reader and I have the message "no update is available" the version 25.001.20844 is installed. Must I suppress this version and install the version 25.001.2084x? Where I can find it?

What is a tester profile and how to do it?

Or do you have easy solution?

Thanks for your help,

Béatrice 

[AnandSri]

Hello @beatricel64691267

See this article to learn more about creating a test user profile with full admin rights: Manage User Accounts in Windows.

You have the latest version installed; however, it seems to be an issue with the user profile. Please create the test user profile and test it, then let us know how it goes.

Thanks,

Anand Sri.

[beatricel64691267]

Hello,

I am sorry for my late reply.

The test user profile 25.001.2084x is only available in English, several versions are available and I do not know which one I must use.

For your information, the Adobe Acrobat is not in Creative Cloud, see my screenshot, only the Pro version which I do not need. 

As mentionned previously I have 2 Acrobat applications on my Computer.

I checked my user profil but I could not find an error.

Maybe I must stay with the actual Acrobat Reader and type each time yes to allow the opening.

Again may thanks for help

Regards

Béatrice

[AnandSri]

Thank you for sharing detailed information @beatricel64691267

You can remove one of the apps if you don't have a subscription to Adobe Acrobat and can keep and use the freeware Reader DC. You can use the Acrobat Cleaner tool to remove the app. We checked and verified your Adobe ID (email), which you have used to sign in to the community. We don't see any subscription to Acrobat. So we would suggest removing Acrobat using the Cleaner tool and using the Reader app.

Let us know how it goes.

Regards,

Anand Sri.

[beatricel64691267]

Hello

Sorry to bother you again.

I used the Cleaner tool and the Reader disappeared but not the Acrobat Reader DC which has been which been switched from my old computer to the new one in 2020. See attached screenshot. 

The Acrobat Reader DC figures only in the Program x 86 files but not in my application files. Shall I delete manually this file and than reinstall the Reader?

Many thanks

Regards

Béatrice

[S. S]

Hi @beatricel64691267,

Thanks for the response.

You can run the cleaner tool again to ensure that the files are removed.

If not, then continue with the manual deletion of the folders.

Regards,
Souvik.