Impossible to use Booklet printing options from my Canon printer

New Here ,
Jul 09, 2022 Jul 09, 2022

Copy link to clipboard

Copied

Hello,

 

First of all, I'm a Mac user. That could be important.

I have a Canon MFP which can print booklets and has its own options.

The options are available from all my programs suchlike Word, Pages or Preview.

But, when I try to print a booklet from Adobe Reader DC, the option is greyed out in my printer dialog box.
I can only chose the booklet printing options integrated in the Adobe software which offer less settings.

 

Does anyone know how to solve that ?

 

Thank you for your help 🙂

TOPICS
General troubleshooting , Mac , Print

Views

58

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

Copy link to clipboard

Copied

Hi there

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20169 installed. Go to help > Check for updates and reboot the computer once.

 

Also, check with a different PDF file and see if the issue is limited to a specific PDF file.

 

You may also try to reset the Acrobat Preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... 

 

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 16, 2022 Jul 16, 2022

Copy link to clipboard

Copied

Hello Amal,

 

Thank you for your answer.

 

I don't have the version 22.1.20169 but the 2022.001.20112 (maybe because it is the Pro one).

 

Capture d’écran 2022-07-16 à 13.26.23.jpgCapture d’écran 2022-07-16 à 13.26.40.jpg

 

I cleared all preferences files and the behavior is still the same.

 

IMG_3032.PNG

 

 

Regards,

Cesar.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

Copy link to clipboard

Copied

LATEST

Hi Cesar

 

Please try to update the application manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Also, would you mind sharing the PDF file with us so that we can check it at our end?

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines