Incompatibilty of Safari and Acrobat Question

Hello Mritten,

We apologize for the inconvenience caused, as per the description above, you are not able to view PDF files in Safari, is that correct?

Please install the latest version of Adobe Reader DC from Adobe - Adobe Acrobat Reader DC Distribution

Reboot the machine and see if this brings any difference.

Note: Adobe Reader 11 is already declared as an end of support product, End of Support means that Adobe no longer provides technical support or distributes runtimes. This policy affects product and security updates for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

For detailed information, please refer to End of support for Adobe Acrobat XI and Reader XI

Keeping the older version installed on the machine is not recommended by Adobe as it was already mentioned by Aandi Inston earlier and fix or updates or security patches are limited for the older versions.

Will request you to install the latest version of Adobe Reader and let us know how it goes.

To uninstall Adobe Reader, you can use Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine after uninstalling the older version of Adobe Reader and then install the latest one.

Let us know how it goes and share your findings.

Regards,

Anand Sri.

So you are several versions behind, a tech note isn't likely to apply.

What are the words on that message, please? Details matter.

When you say they won’t open, what do you see?

And, what exact version of Acrobat or Reader do you have?

Doesn't sound familiar, so let's go back. All fixes are released to the current versions of Acrobat DC and Acrobat Reader DC. What are your symptoms, in detail? Please give any error messages in full.